PSH Case Manager

Position Summary:  

The Permanent Supportive Housing Case Manager is a full-time position which reports to the Director of Federal/State Housing Programs.  The Permanent Supportive Housing Case Manager is responsible for assisting persons eligible for PathForward’s Permanent Supportive Housing (PSH) programs to obtain and maintain stable housing. Since the contract in place mandates direct service to clients, this position is required to report to the PathForward office 40 hours a week.  

Key Responsibilities 

• Assist in identifying and engaging eligible program participants when there is a vacancy. (as per the PSH Program agreement with APAH)
• Assist prospective program participants in filling out the intake referral applications. 
  • Obtaining any other supporting documentation needed (i.e. ID, Social security card, etc.)
• Coordinate with the Housing Locator to identify available affordable units.
  • Request housing locations and inspections annually as per program requirement
• Assist prospective program participants in securing and filling out leasing applications.
• Assist program participants with moving into their unit once approved .
• Schedule home visits once a week and when there is a need for each program participant, focusing on successful tenancy.
• Coordinate appropriate linkages to available County and other mainstream services (i.e., mental health services, addiction recovery programs, medical appointments and employment resources)
• Provide transportation to and from appointments as needed.
• Maintain accurate and complete weekly case notes for all program participants assigned to caseload.
  • Maintain participants files including release of information, up to date case notes, weekly service plans, and individual service plans.

• Complete rental calculations annually or as needed.
• Deliver rent check at the end of each month when needed.

• Input accurate and complete data timely (on a daily, weekly, monthly basis) in the Efforts to Outcomes client database.
• Complete bi-annual assessments and goals set out in the Individual Service Plan.
• Assist clients with their Activities of Daily Living skills.
• Report on program participant successes and challenges during bi-weekly Housing Team Meetings.
• Act as on-call contact person for property management companies/landlords providing units to program participants to mitigate possible tenant lease violation.
• Attend landlord liaison meetings every Quarter.
• Coordinate with PATHFORWARD’s Development Associate & Volunteer Coordinator to maximize use of volunteers in the PSH program.
• Communicate effectively with other service providers, conduct treatment team meetings as needed to provide the best continuity of care for program participants.
• Work as part of a team, meeting regularly to share information, strategies, mutual support, and ideas with the primary goal to address the long-term needs of homeless individuals including access to and maintaining permanent housing.
• May be required to work at an offsite location to provide Case Management services,
  • Be available as  resource person at that site
  • Staff the offsite office for 5 hours per week
  • Liaise with the site’s Residential Services Coordinator

• Adhere to N.A.S.W. Code of Ethics.
• Maintain participants confidentiality at all times
• Update skills by taking advantage of available training opportunities
• Attend any other meetings as scheduled

• Meet with supervisor bi-weekly to discuss caseload and any client issues. 
• Any other duties as assigned including crisis intervention.

Supervisory Responsibilities: 

• None

Qualifications and Skills 

• Must be a self-starter.
• Excellent written and oral communication skills.
• Excellent interpersonal and organizational skills.  
• Demonstrated ability to work well with individuals in crisis.
• Fundamental characteristics including empathy, patience, and persistence are required. 
• Must have a valid driver’s license and clean driving record.
• Bi-lingual (Spanish/English) a plus

Experience and Education Requirements  

• minimum of a BSW or Bachelor’s degree in a related field. 
• Experience with substance abuse, mental health issues and chronically homeless individuals is preferred.
• experience working with youths who are experiencing homelessness.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Works primarily in a sedentary environment, utilizing various means of technology.
• Occasionally required to lift up to 25 lbs.