What are the responsibilities and job description for the Support Engineer-Entry Level position at Pathlock, Inc.?
About Pathlock
Pathlock is a leading provider of application security and compliance solutions, helping organizations protect mission-critical business applications. Our platforms deliver real-time monitoring, automated access controls, and deep insights into user behavior to prevent risks and ensure regulatory compliance.
Why Work at Pathlock?
- Cutting-Edge Technology: Engage with the latest in enterprise software security and data analytics.
- Collaborative Culture: Join a team of dedicated professionals who champion innovation, mentorship, and knowledge-sharing.
- Professional Growth: We invest in our people through training, continuous feedback, and clear career tracks.
- Impactful Work: Contribute to security solutions that help high-profile clients maintain trust and operational excellence in their industries.
Our Denver HQ offers an energetic, start-up feel combined with the resources and stability of a global enterprise.
Location: Denver, CO (Pathlock Headquarters)
Employment Type: Full-Time, Entry-Level
Responsibilities
- Technical Troubleshooting: Diagnose and resolve client-reported issues related to software functionality, performance, and configuration.
- Customer Interaction: Communicate with clients via email, phone, and ticketing systems, ensuring timely solutions and a positive customer experience.
- Cross-Team Collaboration: Escalate complex problems and work closely with Development, QA, and Product teams for swift resolutions.
- Documentation: Update internal knowledge bases and create detailed how-to guides to share solutions and best practices.
- Continuous Improvement: Gather feedback from customers and suggest product enhancements or workflow optimizations.
Qualifications
- Education: Bachelor’s in Computer Science, Software Engineering, Information Systems, or a related field (recent or upcoming graduate).
- Technical Skills: Basic knowledge of programming/scripting (e.g., Java, Python, SQL) and familiarity with networking or database fundamentals.
- Soft Skills: Excellent communication, problem-solving aptitude, and the ability to adapt in a fast-paced environment.
Growth Path
- Junior Support Engineer: Develop core troubleshooting skills and product knowledge.
- Mid-Level Support Engineer: Take on more complex issues; mentor junior team members; interface with product teams for advanced problem resolution.
- Senior Support Engineer or Team Lead: Own high-priority escalations, guide process improvements, and lead a team of Support Engineers.
- Specialization or Transition: Depending on your strengths, you might move into roles like DevOps Engineer, QA Engineer, Customer Success Manager, or other specialized tracks within Pathlock.
Why Join Pathlock?
- Opportunity to lead a cutting-edge cloud security platform.
- Work in a fast-paced, high-growth environment.
- Competitive compensation and equity options.
- Collaborative and inclusive company culture.
- Relocation expense reimbursement
- Unlimited Paid Time Off
- We invest in our team with great benefits, including fully employer-paid employee healthcare option.
Salary : $60,000
