What are the responsibilities and job description for the Client Services Representative position at Pathologists' Regional Laboratory, P.A.?
CLIENT SERVICE REPRESENTATIVE
Position Type:
- Full-time, Monday-Friday, 8:00am-5:00pm
Location: 415-6th Street, Lewiston, Idaho 83501
Primary Function: Responsible for greeting and helping patients, triaging phone calls, data entry, and other items related to day-to-day operations.
Work Performed:
- Follow and demonstrate PRL’s core values, which includes mutual respect and teamwork, a collegial work environment, and commitment to staff and patient safety.
- Understand and adhere to all safety and HIPAA related standards to ensure high quality patient care.
- Provide superior customer service to all patients and clients.
- General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing, and taking messages.
- Establishes strong working relationships with clients and laboratory staff to ensure effective communication and client satisfaction.
- Maintains all records required by laboratory guidelines.
- Keeps up to date on Medicare compliance.
- Complies with established laboratory policies, procedures, and standards of operation.
- Complies with laws, regulations, and ethical standards concerning laboratory business and patient confidential information.
- Assist in the training of new employees as requested.
- Attends meetings such as in-service meetings, department meetings, etc.
- Keep work area neat and clean.
- Performs other duties as assigned.
Experience Background:
- Typing, data entry, and technical skills preferred.
- Customer service experience preferred.
- Phlebotomy experience a plus.
Educational Background:
- High School Diploma or equivalent required.
Licenses:
- Valid driver's license required.
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health savings account
- Paid time off
- Tuition reimbursement
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
