Care Coordinator - Admin

Pathways Health Partners

Pathways Health Partners is an Accountable Care Organization (ACO) on the forefront of helping independent providers make the transition to Value-Based Care. Pathways operates a Medicare REACH ACO, a Medicare Advantage MSO, a Commercial MSO responsible for approximately 16,000 patients throughout North-West/Central Florida. Our service area is The Villages, down to St. Petersburg, across to Mount Dora, and areas in between. Pathways also operates a robust hospital medicine group, manages several of its affiliated medical practices, and an insurance agency.

Job Summary

The Care Coordinator - Admin plays a crucial role in ensuring that patients receive high-quality care through effective coordination and administrative support. This position involves managing patient care assessments and ensuring that all necessary documentation is completed accurately and timely. The Care Coordinator Admin will also be responsible for training staff on best practices in patient care and administrative procedures. By taking the initiative to implement strategic plans and initiatives, the Care Coordinator Admin will help improve overall patient outcomes and satisfaction. Ultimately, this role is essential in bridging the gap between patients and healthcare providers, ensuring seamless communication and care delivery.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in healthcare administration or related field preferred.
• Proven experience in administrative assistance within a healthcare setting.
• Strong understanding of medical clerical work and patient care coordination.

Preferred Qualifications:

• Certification in care coordination or case management.
• Experience with electronic health record (EHR) systems.
• Leadership experience in a healthcare environment.

Responsibilities:

• Coordinate patient care by developing and managing individualized care assessments.
• Facilitate communication between patients, healthcare providers, and administrative staff.
• Train and mentor staff on administrative processes and quality patient care practices.
• Evaluate patient needs and ensure appropriate referrals to specialists and services.
• Maintain accurate and organized medical records and documentation.
• Duties as assigned

Skills:

The required skills for this role, such as administrative assistance and proficient computer knowledge, are utilized daily to manage patient records and ensure efficient office operations. Impeccable customer service skills are essential for interacting with patients and addressing their concerns effectively. Leadership qualities are important for training staff and guiding them in implementing care plans. The ability to evaluate patients and coordinate care is critical for ensuring that all aspects of patient health are addressed. Additionally, strategic planning skills will be employed to develop initiatives that enhance the quality of care provided.