Care Coordinator Float - MA

Pathways Health Partners

Pathways Health Partners is an Accountable Care Organization (ACO) on the forefront of helping independent providers make the transition to Value-Based Care. Pathways operates a Medicare REACH ACO, a Medicare Advantage MSO, a Commercial MSO responsible for approximately 16,000 patients throughout North-West/Central Florida. Our service area is The Villages, down to St. Petersburg, across to Mount Dora, and areas in between. Pathways also operates a robust hospital medicine group, manages several of its affiliated medical practices, and an insurance agency.

Job Summary

The Care Coordinator-Medical Assistant is responsible for using our software platforms to perform and document care coordination for our patients and beneficiaries between their provider visits. The Care Coordinator-Medical Assistant will have frequent contact with patients to provide care coordination, and support, and manage compliance with their care plan to improve health outcomes and reduce utilization/costs in the assigned population.

Role and Responsibilities

Position Competencies:

• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Medication reconciliation
• Log and document to industry/insurance standards
• Regular 360 Care

Position Responsibilities:

Specific:

• Coordinating and assisting in developing patient-specific health plans of care
• Identifying health and social determinants of health in the assigned population
• Actively working with care team, both internal and external, to meet patient needs
• Monitoring key metrics of the assigned population to ensure goals are met
• Communicating between the care team, patients, and family/caregivers
• Educating patients about their condition(s), medication(s)
• Making patients’ appointments with providers to ensure care plan adherence
• Maintaining patient confidentiality and helping to ensure quality care
• Other projects/duties as assigned potentially patient care in the clinics as needed.

Core:

• Works well independently and has strong operational skills
• Excels at customer service and has strong interpersonal skills
• Strong organizational and time management skills
• Demonstrates a positive attitude and maintains a positive corporate culture
• Communicates effectively and has strong verbal, non-verbal, and written communication skills
• Develops strong relationships with coworkers and other stakeholders
• Learns quickly and has strong problem-solving and critical-thinking skills
• Willingness to continually self-educate and grow professionally
• Prompt and regular attendance
• Assist and perform additional duties as asked or assigned

Qualifications and Education Requirements

• Education: High School Diploma with Subsequent completion of Medical Assistant or Certified Nursing Assistant curriculum, college degree preferred. A combination of education and experience may be accepted in lieu of education
• Experience: Two years demonstrated experience in a medical office or health plan care management
• Certification/Licensure: Valid Florida Driver License (unencumbered and no points); Certified Medical Assistant (within six months of hire if not current at time of hire) or CNA
• Training and Knowledge Required at Time of Hire: Excellent computer skills with experience in Outlook, MS Office Suite, EMRs; Strong presentation skills, positive and effective communication skills; Good typing skills with quality documentation accuracy
• Age Specific Individuals Served/Responsibility: Adults
• Security Measures and Clearance: may require – up to a Level 2 Background approval
• Strong presentation skills, positive and effective communication skills
• Typing at least 70 words per minute with 100% accuracy

Why Work for Pathways?

Pathways Health Partners is a growing company based in Leesburg, FL. We are proud of our professional family culture, with the executive team working daily alongside our team members. We provide competitive salaries, bonuses for all team members, and a benefits package that is second to none.

Medical Insurance for Employee and Spouse/Significant Other paid 100% by Pathways!

Addition of family coverage for dependents at a fraction of the cost

25K life insurance for employees 100% paid by Pathways!

Increasing Employee coverage or adding spouse/dependents at a fraction of the cost

Vision and Dental Coverage available at a very low cost for employees, spouses, and family

401K retirement plan with 100% match up to 4% of annual pay

Paid holidays

Ample Paid Time Off (PTO) for vacation/sick/personal days

We look forward to speaking with you about this opportunity!