Care Navigator

Pathways Health Partners

Job Summary

To provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising family caregivers. Provide patients with information and counseling and make referrals for other services. May also provide case and care management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare.

Role and Responsibilities

• Advocate for clients or patients to resolve crises.
• Educate clients about end-of-life symptoms and options to assist them in making informed decisions.
• Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
• Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
• Record Patient goals and progress as described by the patient.
• Identify environmental impediments to client or patient progress through interviews and review of patient records.
• Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.
• Plan discharge from care facility to home or other care facility.
• Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
• Modify treatment plans to comply with changes in clients' status.
• Supervise and direct other workers providing services to clients or patients.
• Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
• Develop or advise on social policy and assist in community development.
• Conduct social research to advance knowledge in the social work field.
• Investigate child abuse or neglect cases and take authorized protective action when necessary.
• Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.

Qualifications and Education Requirements

• High School diploma required. MA diploma, AA degree or BA preferred.
• Two years’ demonstrated experience in a medical or health plan environment
• Excellent computer skills with experience in Outlook, MS Office, MS Excel, MS Word
• Strong presentation skills, positive and effective communication skills
• Strong typing skills

Preferred Skills

• Works well independently and has strong operational skills
• Excels at customer service and has strong interpersonal skills
• Strong organizational and time management skills
• Demonstrates a positive attitude and maintains a positive corporate culture
• Communicates effectively and has strong verbal, non-verbal, and written communication skills
• Develops strong relationships with coworkers and other stakeholders
• Learns quickly and has strong problem-solving and critical-thinking skills
• Willingness to continually self-educate and grow professionally

Why Work for Pathways?

Pathways Health Partners is a growing company based in Leesburg, FL. We are proud of our professional yet family culture with the executive team working daily alongside our team members. We provide competitive salaries, bonuses for all team members, and a benefits package that is second to none.

• Medical Insurance for Employee and Spouse/Significant Other paid 100% by Pathways!
• Addition of family coverage for dependents at a fraction of the cost
• 25K life insurance for employees 100% paid by Pathways!
• Increasing Employee coverage or adding spouse/dependents at a fraction of the cost
• Vision and Dental Coverage available at a very low cost for employees, spouses, and family
• 401K retirement plan with 100% match up to 4% of annual pay
• Paid holidays
• Ample Paid Time Off (PTO) for vacation/sick/personal days

We look forward to speaking with you about this opportunity!