What are the responsibilities and job description for the Clinical Office Manager position at PATHWAYS HEALTH PARTNERS,?
Pathways Health Partners
Pathways Health Partners is an Accountable Care Organization (ACO) on the forefront of helping independent providers make the transition to Value-Based Care. Pathways operates a Medicare REACH ACO, a Medicare Advantage MSO, a Commercial MSO responsible for approximately 20,000 patients throughout North-West/Central Florida. Our service area is The Villages, down to St. Petersburg, across to Mount Dora, and areas in between. Pathways also operates a robust hospital medicine group, manages several of its affiliated medical practices, and an insurance agency.
Position Responsibilities:
Specific:
- Oversee scheduling, patient flow, and clinic logistics to maximize efficiency and reduce wait times.
- Manage electronic health records (EHR) systems, ensuring accurate documentation and compliance with MSO and regulatory standards.
- Maintain knowledge of MSO policies and ensure adherence to managed care contracts, quality metrics, and utilization guidelines.
- Collaborate with MSO representatives to address patient care issues, coordinate referrals, and optimize health outcomes.
- Monitor budgets, billing, and coding to ensure financial accuracy and compliance with managed care requirements.
- Prepare and analyze reports on patient volume, quality metrics, and operational performance.
- Ensure the delivery of compassionate and efficient care, maintaining a patient-first approach.
- Address patient concerns and resolve issues promptly, improving patient satisfaction.
Core:
- Works well independently and has strong operational skills
- Excels at customer service and has strong interpersonal skills
- Strong organizational and time management skills
- Demonstrates a positive attitude and maintains a positive corporate culture
- Communicates effectively and has strong verbal, non-verbal, and written communication skills
- Develops strong relationships with coworkers and other stakeholders
- Learns quickly and has strong problem-solving and critical-thinking skills
- Willingness to continually self-educate and grow professionally
- Prompt and regular attendance
- Assist and perform additional duties as asked or assigned
Qualifications/Position Requirements:
- Education: Bachelor’s degree in healthcare administration, Nursing, or related field (preferred).
- Experience: 3 years of experience in a clinical office management role, preferably within a managed care/MSO setting.
- Certification/Licensure: Certified/Registered Medical Assistant, LPN/RN
- Training and Knowledge Required at Time of Hire: CPR/AED/First Aid knowledge. Strong customer service/patient care skills. Computer skills including knowledge and experience with Microsoft Office Suite, email, phone, texting, EMRs
Why Work for Pathways?
Pathways Health Partners is a growing company based in Leesburg, FL. We are proud of our professional yet family culture with the executive team working daily alongside our team members. We provide competitive salaries, bonuses for all team members, and a benefits package that is second to none.
- Medical Insurance for Employee and Spouse/Significant Other paid close to 100% by Pathways!
- Addition of family coverage for dependents at a fraction of the cost
- 25K life insurance for employees 100% paid by Pathways!
- Increasing Employee coverage or adding spouse/dependents at a fraction of the cost
- Vision and Dental Coverage available at a very low cost for employees, spouses, and family
- 401K retirement plan with 100% match up to 4% of annual pay
- Paid holidays
- Ample Paid Time Off (PTO) for vacation/sick/personal days
We look forward to speaking with you about this opportunity!
