What are the responsibilities and job description for the Patient Experience Representative position at Pathways Healthcare?
Become a pivotal part of a team that is providing an exceptional experience for our home health care patients! The ideal Patient Experience Representative will be able to handle a high volume of phone calls and will provide general assistance to other working administrative departments.
We are very proud to be ranked #2 in best places to work in Massachusetts and #70 in best places to work in the United States!
Office Location: Westwood, MA
Job Type: Full Time
Schedule: Monday - Friday
Hours: 8:30 - 5:00 PM
Responsibilities:
- Interact with patients in a positive and professional manner via telephone
- Handle multiple calls while maintaining exceptional patient experience
- Educate patients using data derived from their electronic medical records
- Communicate well with our healthcare team and be a liaison between our patients and our staff
- Embrace new technologies and continuous improvement to provide our patients with the best possible experience
- Perform administrative functions as necessary
- Respond to and reply to requests for information
- Maintain strict compliance to HIPPA and patient privacy
- Perform other related job duties as assigned
Qualifications:
- Excellent customer service skills
- Positive attitude and energetic personality
- Computer and technologically savvy
- Ability to multitask
- Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Benefits & Compensation:
- Free Gym Access at the Home Office
- 401(k) with company match
- HMO & PPO Plans, Dental, Vision
- Life Insurance
- 100% employer paid Short-Term Disability
- Flexible Spending Accounts for Healthcare and Dependent Care
Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!
