Team Leader

Description

POSITION SUMMARY:

The Team Leader manages the daily operation and clinical supervision of a non-fidelity Assertive Community Treatment (ACT) team. Position is responsible for the development and oversight of a program to meet the needs of the team participants who may present with array of challenges:  psychiatric disabilities, substance use issues, homelessness, untreated and complex medical conditions, lack of adequate support, etc.  The Team Leader is responsible for assuring that staff exercise person-centered and harm reduction approach aligned with the agency’s mission and core values.  The Team Leader provides an oversight of operations of the other OUD /SUD teams and supports the assigned teams/team leaders in meeting their goals.

ESSENTIAL RESPONSIBILITIES:

Leadership: Demonstrates leadership skills that are empowering, constructive and supportive; exhibits confidence in self and others; Inspires and 

• Provide clinical guidance and mentorship to all OUD/SUD teams.
• Guide all OUD/SUD teams through collaborative case consultations with participants.
• Respond to CBH complaints within the indicated deadline.
• Ensure all Blended Service teams adhere to a uniform process of daily operations.
•  
• Facilitate the hiring, training, and performance evaluation of team staff accordingly.
• Provide supervision to staff in accordance to agency policies.
• Utilize the agency’s EHR system to ensure effective planning, follow-up, and coordination of participant services.  
• Collaborate and coordinate participant care with appropriate treatment providers, social services, food banks, and other community resources. 
• Ensure staff is consistent with agency requirements for documentation of services, and approve as necessary.
• Identify areas of improvement needed for staff and devise a training plan accordingly.
• Ensure effective management of funds for participants to whom the agency services as a representative payee.
• Establish operational procedures and monitor client visits and team assignments.
• Facilitate the hiring, training, and performance evaluation of team staff accordingly.
• Provide supervision to staff in accordance to agency policies.
•  
• Utilize the agency’s EHR system to ensure effective planning, follow-up, and coordination of participant services.  
• Collaborate and coordinate participant care with appropriate treatment providers, social services, food banks, and other community resources. 
• Ensure staff is consistent with agency requirements for documentation of services, and approve as necessary.
• Identify areas of improvement needed for staff and devise a training plan accordingly.
• Ensure effective management of funds for participants to whom the agency services as a representative payee.
• Establish operational procedures and monitor client visits and team assignments
•  
• CORE COMPETENCIES:
• Analytical Skills: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for developing appropriate solutions.
• Communications: Demonstrated ability to clearly and succinctly communicate both verbally and in writing; can communicate effectively in conveying meaning and obtaining understanding in a manner that yields desired effect.
• Innovative - Seeking opportunities for different and creative approaches to addressing problems and opportunities; generating alternative solutions; trying different and novel ways to deal with work problems and opportunities.
• motivates others to perform well; acting as a catalyst for change and continuous improvement.
• Relationship building - Developing and maintaining positive interpersonal relationships which enhance the work environment, create viable networks, and help people feel valued, appreciated, and respected.

Qualifications

EDUCATION AND EXPERIENCE:

• Master’s in Social Work preferred, or Master’s in another clinical mental health discipline, such as: psychology, counseling, clinical social work, psychiatric nursing, or marriage and family therapy accepted.  LCSW or actively working towards LCSW preferred.

• Five years’ mental/behavioral health direct care experience, including three years supervisory experience preferred.
• Previous experience in case management/counseling of people with psychiatric disabilities, histories of substance abuse and/or trauma.
• Strong interpersonal, communication and writing skills, as well as computer literacy.
• Ability to work with diverse populations including clients and staff in critical and emergency situations.
• Sensitive to cultural, economic, gender, and sexual orientation difference.
• Valid driver's license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Community environment
• Constant interaction with agency clientele.
• Considerable walking and standing is required.

All employees are expected to adhere to all policies of Pathways to Housing PA, and act as a role model in the adherence to these policies.

Salary : $65,000