What are the responsibilities and job description for the Director of Services position at Pathways Vermont?
Pathways Vermont Director of Services
The Company: Pathways Vermont is a dynamic nonprofit agency that ends homelessness and provides alternative mental health services. Housing First, service-recipient choice, harm reduction, non-coercion, flexibility and service-recipient directed services are core elements of our practice. Pathways offers a great benefit package including dental and health insurance, generous paid-time-off and paid holidays.
The Role: The Director of Services is a senior leadership position responsible for overseeing the comprehensive range of services provided by Pathways Vermont. This role ensures all services align with the organization's mission to end homelessness and provide innovative mental health alternatives. The ideal candidate will demonstrate exceptional leadership, strategic vision, and a commitment to community engagement and service excellence.
Service Area: Statewide, moderate travel required, in-person presence necessary in Chittenden County VT
Schedule: Full-Time (35-40 Hours weekly)
Supervisor: Executive Director
Application Requirements:
A Cover Letter and Resume are required with your application.
Key Responsibilities:
Leadership and Oversight:
Lead the design, implementation, and evaluation of all services, ensuring they meet the community's needs, align with Pathways Vermont’s mission, and reflect best practices and innovative approaches.
- Supervise program directors/managers, fostering a culture of collaboration, accountability, and professional development.
- Collaborate with the executive leadership team to align services with the organization's mission and priorities.
- Contribute to organizational initiatives, including staff training and quality improvement processes.
- Ensure program compliance with local, state, and federal regulations related to service delivery and reporting requirements.
- Participate in semi-regular audits and oversight activities including agency redesignation, periodic site visits, licensing surveys and others
Supervision:
Conduct regular supervision and performance evaluations for program directors/managers, providing constructive feedback and development opportunities.
- Promote staff training and professional development to enhance program effectiveness and staff retention.
- Provide backup and problem-solving support for emergency and challenging situations.
- Available for urgent and emergencies as needed
Back up on-call as needed
Quality Assurance and Improvement:
Collaborate with program leadership to design, implement, and evaluate effective programs and services that address the needs of the community.
- Monitor service quality and performance, utilizing data and feedback to drive continuous improvement efforts.
- Ensure fidelity to evidence-based practices in program implementation for Housing First, Forensic Assertive Community Treatment, Intentional Peer Support, Rapid ReHousing, Supportive Employment, and other best practices
- Lead program evaluation initiatives, analyzing data and utilizing feedback to inform program enhancements and strategic planning.
Develop and implement policies and procedures that support program quality and compliance.
Collaboration and Community Engagement:
Cultivate partnerships with community organizations, stakeholders, and funders to enhance program visibility and impact.
- Represent Pathways Vermont at community events, conferences, and meetings, advocating for the organization's mission and services.
Engage with service recipients to gather feedback and incorporate their voices into program development and improvement.
Financial Management:
- Create program budgets based on funding agreements, anticipated expenses, and historical expenditures.
- Draft budgets for new grant opportunities
- Monitor program spending and implementation, including monthly assessment of expenditures, savings, and expenses, and make necessary adaptations.
- Review and approve organizational and programmatic expenses
- Act as a lead contact for funding partners
Work with the finance team to ensure accurate financial records and reporting.
Other duties as assigned
Qualifications:
- Commitment to Pathways' mission of ending homelessness and providing excellent mental health alternatives
- At least 5 years of management, leadership, and supervisory experience or comparable schooling
- Background in administration, database management, and computer programs (including Microsoft Office Suite, Google Apps, Electronic Medical Records, Internet browsers, etc.)
- Able to work in a fast-paced environment as well as possess strong problem-solving skills, work ethic, and computer proficiency
- Strong verbal and written communication skills
- Comfort with rapid growth, thinking out of the box, and organizational change
- Excellent interpersonal skills - the ability to network with area service providers, funders, and community stakeholders, and to give and receive feedback
- Excellent organizational skills
- Personal qualities of integrity, credibility, and commitment to the mission
- Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations
- Some evenings and weekends required
- Ability to travel statewide
- Driver’s license, registration, insurance and vehicle required
- Experience with training and public speaking preferred
- Personal experience of homelessness, mental health challenges, incarceration, substance use or other life challenges considered an asset
Physical Requirements:
- Occasional driving to visit supervisees and teams throughout Vermont; visual acuity to operate a motor vehicle required.
- Often meeting with persons in the community in inside or outside environments.
- Extending and/or grasping with hand(s) and arm(s) in any direction at times when collecting paperwork, assisting with applications, completing hand-written forms, etc.
- Ability to ascend and descend stairs occasionally required (in instances when businesses and/or meeting places do not have an elevator)
- Occasional exposure to high levels of noise and/or persons presenting in distress
- Regular operation of a laptop computer and other office machinery including frequent typing and extensive reading.
- Frequent oral communication through spoken word for sharing of ideas and giving or receiving detailed information.
Benefits:
- Medical, dental and vision insurance
- Long Term Disability/Life Insurance
- Paid Time Off (accrual of 210 hours per year to start)
- 9 Paid Holidays Annually
- 403(b) Retirement Savings Plan
- Employee Assistance Program
- Wellness Reimbursement Program
- Longevity Recognition Rewards
- Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support
Compensation:
- Full-time salaried, exempt
- 35-40 hours a week
- $75,000 - $85,000
It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.
Salary : $75,000 - $85,000
