What are the responsibilities and job description for the Bilingual Healthcare Customer Service (English & Spanish) position at Patient Financial Concepts?
Job Type
Full-time
Description
Required : Bilingual - fluent in English & Spanish
- Ability to manage heavy inbound and outbound call volumes in a timely manner to include account research, screen patients for Charity Care, follow-up, set-up payment plans, documentation of information received, identify customer needs; provide solutions or alternatives to resolve issue.
- Review the company host system to ensure all related accounts are updated and / or billed.
- Review patient accounts for either field referral, insurance eligibility or Charity Care referrals by understanding insurance guidelines.
- Monitor aging accounts daily to ensure they are worked in a timely and efficient manner.
- Review and note accounts accurately with possible Medicaid and / or insurance to update and forward for billing for potential revenue.
- Review accounts to ensure accuracy and quality work is delivered to the client based on their standards and expectations.
- Review accounts under self-pay status accordingly for insurance discovery by ensuring insurance has a paying program, meeting timely filing deadlines, and has covering diagnosis.
- Review and work queues to maximize opportunity for revenue and meet departmental targets and quantitative goals.
- Provide accurate and timely status update on all accounts.
- Provide customer service; calling patients and interact with insurance companies for insurance verification and / or claim status requests.
- Generate and review aged trial balance (ATB) reports and assigned it to Field Representative.
- Assist in client clean-up projects as required.
- Motivated liaison between the company, client and patients.
- Abides by HIPAA rules and regulations and complies with company policy.
- Accept ownership of assigned work, train new hires or team members; attend seminars, client meetings and team building functions to improve knowledge and performance levels.
- Follow up with company and / or client scripts to ensure uniformity.
- Perform other duties as assigned by management team. Benefits :
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Pay :
Schedule :
Requirements
Salary : $18
