What are the responsibilities and job description for the Bilingual Patient Accounts Representative (English & Spanish) position at Patient Financial Concepts?
Job Type
Full-time
Description
Required : Bilingual - fluent in English & Spanish
We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization.
- Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
- Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance / denial letter, and any / other applicable documentation.
- Ensure to follow up company's, departmental and hospital policies and procedures to maintain compliance.
- Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
- Assist patients in completing applications for state / county or government programs.
- Maintains statistical and other data related to financial determinations.
- Follows up with patients or family member after discharge to start the completion application in a timely manner.
- Submits completed applications in a timely manner for approval.
- Create detailed notes in the host or hospital system to reflect all actions performed on a patient's account (for example : scheduling, payments, etc.).
- Initiate online PE's (Presumptive Eligibility) for patient's eligibility for Medicaid / NJ Family Care.
- Completes PA1C- form for patients eligible for Medicaid / NJ Family Care programs.
- Assist in special projects as requested by Management team.
- Ensures that routine and priority tasks are completed within established departmental time frames.
- Attends and actively participates in department meetings, trainings, and cross-training programs.
- Perform other duties as assigned by management team. Benefits :
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Pay :
Schedule :
Requirements
Physical Requirements :
Salary : $18