What are the responsibilities and job description for the Patient Service Representative position at Patient First?
The responsibilities of this job include, but are not limited to, the following:
- Helping patients who require assistance while using the kiosk.
- Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;
- Respectfully handling Physician and Nurse requests in a timely manner;
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
- Verifying all patient demographic, health, pharmacy, and insurance information;
- Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;
- Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
- Referring billing questions to the appropriate parties as needed;
- Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
- Discharging the patient and completing his or her visit by processing incurred charges;
- Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
- Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
- Printing itemized statements as requested;
- Receiving, sending, and distributing correspondence as directed;
- Filing and scanning medical documents and office forms as directed;
- Completing assigned checklists and Policy Manager tasks within the assigned shift;
- Answering all incoming calls and distributing messages to proper personnel;
- Assisting with other assignments delegated by the PSC;
- Demonstrating an efficient understanding of the electronic medical record system;
- Receiving, moving, and stocking ordered supplies;
- Cleaning work area and other maintenance assignments as directed;
- Verifying daily reports are run at the end of the day;
- Attending staff meetings as scheduled by the PSC or DMS;
- Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
- Operating, using, and maintaining medical and office equipment as trained;
- Participating in maintenance assignments when necessary and as directed;
- Fostering teamwork and ensuring a positive and professional atmosphere;
- Providing positive, warm, and friendly service in all interactions;
- Adhering to all established policies and procedures;
- Completing other duties as directed.
- Must be 18 years of age or older;
- Basic typing skills;
- High school graduate or equivalent;
- Minimum one year of clerical experience preferred;
- Ability to hear pages, bells, and the phone system;
- Ability to sit, stand, and walk for up to 7 hours at a time;
- Ability to lift up to 25 pounds;
- Excellent visual, verbal, written, and typed communication skills;
- Ability to prioritize and deal with numerous tasks simultaneously;
- Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
