Medical Customer Service Representative (PRN)

*OPENING MARCH 2025*

The Customer Service Representative is responsible for greeting all patients in a friendly, professional manner. The main duties include registering patients, verifying insurance, collecting payments, communicating via telephone, and communicating with team members.

The essential duties and responsibilities include, but are not limited to:

• Stand and properly greet patients/visitors entering the clinic.
• Treat patients and co-workers consistent with Patient Plus Urgent Care's Mission and Vision Statement.
• Register and check in patients for visits.
• Verify insurance and collect correct payment.
• Balance and reconcile cash registers, EBO, and Rectangular.
• Reconciles daily receipts within established guidelines as directed.
• Answer phone calls and assist callers by answering questions or routing calls to the appropriate staff member.
• Assist new patients with paperwork, if needed, and periodically update patients on their wait status.
• Monitor the flow of patients, including placing patients into rooms as needed.
• Ensures an adequate stock of front office supplies and proper equipment functioning.
• Always maintain patient(s) confidentiality.
• Treat all patients with the highest respect in all job functions.
• Monitor patient waiting room, restroom, and children’s play area for cleanliness and security.
• Performs other duties as assigned.

• High School Diploma or GED.
• 1 year of Customer Service Representative experience.
• Proficient using Microsoft Office Suite.
• Good communication and interpersonal skills.
• Good time management, organizational and prioritization abilities.
• Attention to detail.