Clinic Manager (Urgent Care)

Job Description

Job Description

Description :

• MULTI-SITE MANAGER

Essential Functions :

I. Leadership Skills : Leads team members to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure.

1. Responsible for the overall patient experience within the clinic and driving improvement with the overall patient experience.

2. Helps establish / implement goals, objectives, policies, procedures, and systems for the clinic.

3. Monitors and controls clinic expenditures within the approved budget.

4. Defines and implements annual clinic goals per the organization’s mission, vision, and strategic plan.

i. Operationalizes strategic plan by helping to set clinic goals and objectives.

ii. Evaluate goals at least annually to be sure they are being met.

5. Demonstrates leadership skills of :

i. Critical Thinking

ii. Conflict Management

iii. Negotiation and Motivation

iv. Team Member Development

6. Fosters team building with team members.

7. Demonstrates appropriate delegation and coordination of tasks and duties in the clinic setting, using adequate organizational / priority -setting skills.

i. Establishes a system of communication to coordinate activities / functions.

ii. Assign responsibility for the interdepartmental function.

iii. Develops the leadership skills of team members through delegation of responsibility.

iv. Empower staff to achieve their best through creative problem-solving.

8. Problem-Solving / Decision Making :

i. Practices effective problem identification and resolution skills for sound decision-making.

ii. Utilizes policies and sound judgment to establish limits in autonomous decision-making.

iii. Identifies problems that interfere with practice and develops an action plan for resolution.

II. Human Resource Management : Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies, human resource management, and the rights of all patients .

1. Maintains confidentiality according to PPUC expectations.

2. Implements PPUC policies and procedures to meet state and all regulatory guidelines.

3. Assures compliance with corporate and human resource compliance policies.

4. Enforce standards, provide expectations, monitor and evaluate clinic functions, and assume responsibility for designing methods to improve processes.

i. Actively participate in recruiting, interviewing, selecting, and onboarding new team members.

ii. Determines knowledge base requirements of clinic staff.

iii. Implement and enforce processes to document and communicate policies, procedures, and protocols.

iv. Documents and reports to the Director of Operations :

1. Daily Clinic Updates, including staffing issues, supply needs, maintenance issues, and any special events occurring in the clinics.

2. Incident / Accidents (patients, guests, team members, providers) within 24 hours.

3. Quality Assessment and Improvement Activities.

a. Monitors team member competence through front / back-office chart audits, daily balancing audits, and performance evaluations.

b. Ensures that all team members adhere to the PPUC policies and procedures.

c. Reviews supply inventory variances. (Daily and monthly reviews of par levels and develops an action plan.)

d. Monitors issues affecting clinic productivity and effectiveness. (Monitor clinic flow and areas for improvement.)

5. Prepares and monitors clinic payroll per policy. Provides requested payroll reports as requested.

6. Set goals for maintaining and improving performance with the team, including an action plan, time frame, and follow-up action.

III. Inventory Management : Tracks, monitors, and orders clinic supplies appropriately, ensuring effective and efficient utilization.

1. Assists in developing clinic supply par levels utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services.

2. Utilize the PPUC Central Supply ordering system appropriately.

3. Demonstrates working knowledge of practice management systems.

4. Knowledge of Medicare, Medicaid, managed care, and other third-party payor’s guidelines and clinic billing procedures.

IV. Communication : Determines and demonstrates effective communication methods and defines appropriate lines of authority for the clinic in keeping with administrative structure. Uses all forms of communication to disseminate information to team members promptly.

1. Responsible for monitoring and responding to all negative reviews within twenty-four hours of receipt of review.

2. Utilizes lines of communication to promote problem-solving and decision-making and to communicate results.

3. Conducts monthly team meetings.

4. Provide feedback to the Provider Manager on engagement, adherence to our core values, and listening to the provider team's needs.

V. Quality Management Environment of Care (Safety / Emergency Situations) : Sets and communicates clinic standards in keeping with regulatory agencies and PPUC policies. Develops and monitors standards to comply with safety, infection control, and customer relations standards. Maintains an aesthetic environment for the clinic.

1. Assists in marketing practice by encouraging participation in satisfaction surveys.

2. Review, revise, and enforce the PPUC safety processes, including a department-specific plan, emergency preparedness, hazardous materials / waste programs, security management plan, life safety / management (fire plan), equipment management, and utilities management.

3. Coordinates clinic responses to emergencies.

4. Enforces OSHA standards for the clinic.

5. Enforces Infection Control Standards for the clinic.

6. Maintains a safe, clean, orderly, and pleasing environment.

7. Monitors and ensures facility management in clinics.

VI. Project / Specialized Job Knowledge : Identifies and participates in special projects and develops standards and competencies related to implementation.

1. Assists in marketing practice by encouraging participation in satisfaction surveys.

2. Prepares and monitors clinic payroll per policy.

3. Determines knowledge level and evaluates team members’ performance, demonstrating knowledge of leadership, budget, policy, procedure, and organizational structure.

4. Determines knowledge base requirements of clinic staff.

5. Set goals for maintaining and improving performance with the team, including an action plan, time frame, and follow-up action.

VII. Other

1. Maintain confidentiality of sensitive information.

2. Document work processes as required.

3. Perform other duties as assigned.

Requirements :

Education, Skills, and Qualifications :

1. A bachelor’s degree in a health and management-related field is required.

2. 2-3 years of Management experience in a medical office / clinic / hospital. Additional related experience may substitute for the required bachelor’s degree.

3. Proficient in using Microsoft Office Suite.

4. Good communication and interpersonal skills.

5. Good time management, organizational, and prioritization abilities.

6. Attention to detail.