Medical Customer Service Representative (Full Time)

The Customer Service Representative is responsible for greeting all patients in a friendly, professional manner. The primary duties include registering patients, verifying insurance, collecting payments, communicating via telephone, and communicating with team members and patients.

Job Duties :

• Stand and properly greet patients / visitors entering the clinic.
• Treat patients and co-workers consistent with Patient Plus Urgent Care's Mission and Vision Statement.
• Register and check in patients for visits.
• Verify insurance and collect correct payment.
• Balance and reconcile cash registers, EBO, and Rectangular.
• Reconciles daily receipts within established guidelines as directed.
• Answer phone calls and assist callers by answering questions or routing calls to the appropriate staff member.
• Assist new patients with paperwork, if needed, and periodically update patients on their wait status.
• Monitor the flow of patients, including placing patients into rooms as needed.
• Ensures an adequate stock of front office supplies and proper equipment functioning.
• Always maintain patient(s) confidentiality.
• Treat all patients with the highest respect in all job functions.
• Monitor patient waiting room, restroom, and children's play area for cleanliness and security.
• Performs other duties as assigned.

Requirements

Education, Skills, and Qualifications :

• High School Diploma or GED.
• One year of Customer Service Representative experience.