Patient Service Representative

Job Title:

Front Office Representative

About the Role:

This position is responsible for providing excellent patient service and ensuring a smooth registration process. The ideal candidate will be able to work efficiently in a fast-paced environment, handle multiple tasks simultaneously, and maintain confidentiality when handling sensitive patient information.

Key Responsibilities:

• Assist patients with kiosk registration prior to being seen by a physician or nurse.
• Escort patients who require emergency assistance to the treatment area for registration and evaluation.
• Handle requests from physicians and nurses in a timely and respectful manner.
• Communicate Patient First's billing policies to patients as needed.
• Register patients accurately and provide exceptional customer service while working efficiently.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions, and provide itemized billing statements upon request.
• Refer billing questions to the appropriate personnel as necessary.
• Collect payments from patients and issue receipts according to the electronic medical record system.
• Discharge patients and process incurred charges.
• Manage cash collected during shifts and account for it at the end of each shift.
• Receive, send, and distribute correspondence as directed.
• Filing and scanning medical documents and office forms as instructed.
• Complete assigned checklists and Policy Manager tasks within designated shifts.
• Answer incoming calls and distribute messages promptly.
• Perform other tasks as assigned.
• Demonstrate proficiency in the electronic medical record system.
• Receive, move, and stock ordered supplies.
• Maintain cleanliness of the front office workspace and perform other maintenance tasks as required.
• Run daily reports at the end of each shift.
• Attend staff meetings as scheduled.
• Be available to assist as needed, even during breaks and meal times.
• Operate, use, and maintain medical and office equipment according to training.
• Participate in maintenance assignments when necessary and as directed.

Requirements:

• Age 18 or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication, verbal, written, and typed skills.
• Ability to prioritize and multitask.
• Will to work at any center due to staffing issues, emergencies, or reductions in work.

Compensation:

$19.50 - $22.00 per hour, depending on experience.

Benefits:

• Discounted medical treatment at any Patient First location (for employees).
• 401(k) Retirement Plan (with employer match, for eligible employees).
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked.
• Bonuses include: Recruitment bonus, Patient Care Performance bonus (for center employees), Weekend bonus (for center employees).

Salary : $20 - $22