Junior IT Support Engineer

Candidates must be located in the Colorado Springs or Denver, Colorado area.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Company Overview : Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever-evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss, and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution—fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Position Summary : The Junior IT Support Engineer provides responsive, high-quality technical support to internal employees across various IT platforms, including web, desktop, and mobile applications, as well as physical devices. This role involves assisting with system administration tasks, managing device inventory, and ensuring smooth daily IT operations. The Junior IT Support Engineer is responsible for resolving technical issues, supporting end-user needs, and contributing to the ongoing improvement of IT workflows. The role requires a proactive approach to problem-solving, strong communication skills, and a desire to grow in the IT field.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide prompt technical support for web, desktop, and mobile applications, as well as physical devices.
• Assist in managing third-party applications (Google Workspace, Slack, Microsoft, etc.).
• Support SaaS product rollouts and assist with training end-users as needed.
• Help with new hire onboarding tasks and employee offboarding.
• Assist with inventory management and device tracking.
• Administer Helpdesk platforms (ex : Jira) and track support requests.
• Troubleshoot and resolve basic device, system, and application-level technical issues.
• Communicate with end-users in non-technical language to provide clear updates and instructions.

Education / Experience :

Supervisory Responsibilities : This position does not have supervisory responsibilities.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.

Pay Range : The pay range for this role is : 55,000 - 65,000 USD per year (United States)

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Salary : $55,000 - $65,000