Data Center Customer Support Technician

Patmos is currently seeking multiple Data Center Customer Support Technicians to enhance our dynamic team. You will serve as the primary point of contact for customers, ensuring efficient resolution of inquiries, technical issues, and service requests related to data center operations. This role involves troubleshooting, coordinating with internal teams, and maintaining high customer satisfaction levels. Your role will be crucial in diagnosing and troubleshooting issues relating to servers, network connections, and maintaining the safety and integrity of our data center. This role involves direct communication with customers through phone, email, live chat, or in-person interactions, addressing their needs efficiently and professionally.

Compensation & Location:

• $40K – $55K
• Onsite role in Phoenix, AZ

Benefits:

• Health, dental, and vision insurance options
• 401(k) retirement savings plan
• Paid time off, including holidays and vacation
• Professional training and certification reimbursement
• Career advancement opportunities within the company
• Access to employee wellness programs

Key Responsibilities:

• Answer phone calls, live chats, and emails from clients requesting technical assistance and support.
• Act as the first point of contact for network issues, implementing effective solutions.
• Provide timely and effective assistance to customers regarding data center services, technical issues, and account inquiries.
• Utilize data center monitoring tools to proactively identify issues and notify customers as required.
• Gather necessary data for issue replication, problem determination, and/or escalation administration.
• Monitor all business-critical systems and escalate issues accordingly.
• Perform installation, maintenance, and troubleshooting tasks for server hardware and network devices.
• Ability to troubleshoot reported problems with hardware, software, OS, applications, and device compatibility.
• Work closely with data center technicians, network engineers, and management to resolve customer concerns efficiently.

Preferred Qualifications:

• Strong customer service and communication skills, both verbal and written.
• Basic understanding of data center infrastructure, networking, and server operations.
• Experience with helpdesk or ticketing systems (e.g., ServiceNow, Zendesk, or JIRA).
• Ability to troubleshoot basic technical issues and guide customers through resolutions.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Availability for shift work, including weekends and on-call support if required.
• Strong understanding of data centers, servers, networking, and virtualization technologies.
• Troubleshoot operating system issues including the file system, disk management, and RAID technologies.
• Understanding of networking technologies such as firewalls, TCP, DNS, DHCP, and SSL.
• Understanding of most basic system administration tools and procedures, for example, BASH, MySQL, IIS, Apache, Plesk, cPanel, and web control panels, and ability to use backup programs, verify disk integrity, and maintain system files (groups, hosts, aliases)
• Experience racking, stacking, and administrating Linux and Windows-based systems.
• Working knowledge of backup system concepts and operations preferred
• Ability to locate, review, and interpret server error and audit logs.
• Proven experience with systems diagnostics and troubleshooting.
• Excellent problem-solving and technical communication skills.
• Certifications such as CompTIA Network , Microsoft Certified: Azure Data Engineer Associate, or similar
• Working knowledge of Linux/Unix systems usage.
• Ability to handle physically strenuous tasks, including lifting heavy equipment.
• Flexibility to work in shifts, as data center operations run round the clock.



Start Date:

ASAP

Patmos is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome candidates who share our mission to protect freedom of speech and privacy while supporting the free flow of information.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• On call
• Weekdays
• Weekends as needed

Ability to Commute:

• Phoenix, AZ 85004 (Required)

Ability to Relocate:

• Phoenix, AZ 85004: Relocate before starting work (Required)

Work Location: In person