Director of Housekeeping

The Director of Housekeeping leads a high-performing team responsible for maintaining luxury standards and exceeding guest expectations across guest accommodations and public spaces. This role is a key part of the property’s leadership team, responsible for operational oversight of cleanliness, quality control, staffing, budgeting, inventory, and interdepartmental coordination. The ideal candidate is a proactive leader with experience managing large teams and setting the tone for a culture of service excellence.

Responsibilities:

• Develops and assigns daily work plans to ensure all guest rooms and public areas meet established cleanliness standards.

• Hires, trains, schedules, and evaluates team members; monitors performance, encourages development, and ensures accountability.

• Manages departmental payroll and verifies timesheets, overtime, and scheduling accuracy.

• Responds to guest inquiries and service concerns promptly, escalating to senior leadership as needed.

• Coordinates with Front Desk and Maintenance departments regarding room status, special requests, and maintenance needs.

• Oversees departmental budget and supply inventory; places orders, tracks deliveries, codes invoices, and submits for processing.

• Participates in annual budgeting and long-term capital planning.

• Conducts regular room inspections to ensure consistent quality, identify maintenance needs, and uphold safety standards.

• Schedules and supervises deep cleaning projects, such as carpet shampooing, window washing, and vent maintenance.

• Maintains PAR levels for linens, guest supplies, and cleaning agents; ensures all chemicals are labeled, stored, and used in accordance with safety guidelines.

• Issues and controls housekeeping keys and equipment to ensure accountability.

• Ensures compliance with OSHA, HAZCOM, and other applicable regulations.

Qualifications:

• Minimum 5 years of progressive experience in hospitality, with demonstrated leadership in housekeeping operations.

• Strong knowledge of cleaning procedures, public area maintenance, and chemical safety protocols.

• Proficient in written and verbal communication in English.

• Experience with payroll systems, budgeting, and cost control.

• Proven success in staff training, performance management, and team motivation.

• Familiarity with property management systems (PMS), Microsoft Office, and web-based tools.

• Ability to effectively manage a multi-shift operation and support a 24/7 hospitality environment.

Physical Requirements:

• Must be able to walk and stand for extended periods.

• Must be able to lift and carry up to 25 pounds.

Schedule and Work Conditions:

• Availability on weekends, holidays, and occasional evenings required.

• Work involves both indoor and outdoor environments.

• Uniform to be worn in accordance with company guidelines.

• Other duties may be assigned by senior leadership in support of operational needs.