What are the responsibilities and job description for the Operational Support Manager position at Patrice & Associates - J Gillen?

Job Description

Operational Support Manager - Brand New Event Venue!

A dynamic and growing hospitality group embarking on an exciting new venture! We are thrilled to be opening a state-of-the-art event venue in North Mesa, AZ, and are seeking a highly motivated and experienced Operational Support Manager to join our team and play a crucial role in our launch and continued success.

About the Role :

As Operational Support Manager, you will be instrumental in establishing and maintaining the smooth and efficient operation of our new event venue. This is a fantastic opportunity for someone with a passion for hospitality and a proven track record in restaurant openings and operational support. You will be responsible for developing and implementing key operational procedures, training materials, and ensuring seamless execution of events. This role offers significant growth potential, with opportunities to transition into Hospitality Management or Training Management roles as we expand locally and nationwide.

Compensation & Benefits :

65,000 - $75,000 annual salary.
Comprehensive benefits package (details to be discussed during interview).
Significant growth potential within a rapidly expanding company.
Growth Opportunities. This position offers exciting growth potential. Strong performers will have the opportunity to transition into Hospitality Management or Training Management roles, supporting new venue openings locally and nationwide.

Responsibilities :

Develop and implement Standard Operating Procedures (SOPs) for all aspects of venue operations, including event execution, customer service, and back-of-house processes.

Create comprehensive operations and training manuals for staff.

Oversee the implementation and management of the Toast digital platform.

Provide training and support to staff on operational procedures and systems.

Manage administrative tasks, including scheduling, inventory management, and reporting.

Collaborate with the management team to ensure smooth event execution and customer satisfaction.

Identify areas for improvement and implement solutions to enhance operational efficiency.

Contribute to the development of a positive and collaborative work environment.

Qualifications :

Proven experience in opening and operating restaurants.

Demonstrated ability to develop and implement SOPs and training materials.

Strong knowledge of the Toast digital platform.

Excellent administrative and organizational skills.

Exceptional communication and interpersonal skills.

Ability to work independently and as part of a team.

Passion for hospitality and a commitment to providing exceptional customer service.

Experience in event venue operations is a plus.

EOE (EQUAL OPPORTUNITY EMPLOYER)

Salary : $65,000 - $75,000

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Operational Support Manager

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