What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Patrick Davis - State Farm Agent?
ROLE DESCRIPTION:
As the Service Team Manager with Patrick Davis State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. You will be responsible for tasks performed by team members on site as well as remotely.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
As the Service Team Manager with Patrick Davis State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. You will be responsible for tasks performed by team members on site as well as remotely.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
- 5 years of experience in customer service
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.