What are the responsibilities and job description for the Enrollment Navigator position at Patrick & Henry Community College?
Posting Summary
Working Title
Enrollment Navigator
Role Title
Education Support Specialist III
Role Code
29144
FLSA
Nonexempt
Pay Band
4
Position Number
28500032
Agency
Patrick & Henry Community College
Division
Patrick & Henry Community College (Div)
Work Location
Martinsville - 690
Hiring Range
$42,905-$48,905
Emergency/Essential Personnel
No
EEO Category
E-Paraprofessional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday – Friday 8:00 am – 5:00 pm schedule
Sensitive Position
No
Job Description
Patrick & Henry Community College is a comprehensive two-year institution committed to student success, lifelong learning, initiating an atmosphere of care via our caring campus model, and enrichment of the quality of life in the region it serves. Serving Martinsville, Henry County, Patrick County, and the southern portion of Franklin County, P&HCC is a comprehensive open-door institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree. Patrick & Henry offers 29 associate degree programs, 12 certificate programs and 38 career studies certificate programs. The college also delivers a variety of nontraditional programs such as customized workforce development training, industry-recognized certifications, developmental and transitional programs, and courses for personal enrichment.
Organizational Objective: P&HCC staff members work with a student population that reflects the population of Virginia. This work stands to ensure the economic mobility of all people in our service region. Knowledge and understanding of specific needs of all students and a commitment to helping each attain educational success are critical responsibilities of our institution. P&HCC continuously strives to provide students and staff with a positive environment that is welcoming and encourages connectivity through intentional behaviors that influence our campus culture and eliminates barriers to student success. Caring Campus is a collective effort to make students and employees feel welcome and connected to our college by instilling uplifting behaviors such as wearing name tags, warmly connecting students to necessary personnel, and openly engaging with students.
Purpose of Position: The Enrollment Navigator assists prospective and current students throughout the enrollment process. This role helps individuals entering the student services area by guiding them through enrollment procedures from point of interest in enrolling at P&HCC to applying for graduation. This individual will connect prospective and current students with the relevant offices that support their educational goals including admissions, financial aid, advising, coaching, and other campus departments. Additionally, the navigator will proactively connect with prospective students through the Salesforce Customer Relations Management system, offering guidance, outlining enrollment next steps, and answering any questions they may have. The ability to learn and adapt to new technology and work in diverse environments is essential. The ideal candidate will be caring, organized, communicative, and flexible.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Bachelor Degree in education, psychology or other related field.
- Ability to perform office tasks independently.
- Ability to interact professionally and effectively with the public, students, faculty, and staff while providing excellent customer service
- Demonstrates competency in computer software utilization including PeopleSoft, word processing, database management spreadsheet applications and electronic mail.
- Ability to operate current office machines such as fax, printer/copier, computer, scanner, and telephone system.
- Ability to support department needs and functions as directed.
- Ability to communicate and interact effectively, orally and in writing, with individuals of diverse backgrounds.
- Effectively demonstrate attention to detail, strong organizational skills, and the ability to meet deadlines.
- Ability manage multiple tasks simultaneously.
- Ability to process and maintain confidentiality of sensitive information.
- Ability to compose business correspondence utilizing proper grammar and punctuation.
- Working skills to operate office equipment including automated equipment, as required to accomplish the work.
- Demonstrated ability to perform detailed work with numerical data and prescribed procedures; collect and organize material for reports by determining what is available and what should be included to present the information in a prescribed, organized format; and communicate with others effectively.
- Working knowledge of office practices and procedures
- Strong interpersonal and written communication skills
- Ability to work in a dynamic student environment and with a diverse student population
- Ability to adjust to change, meet deadlines, and perform multiple tasks as needed
- Experience with MS Office and Google applications
- Commitment to the community college mission
Additional Considerations
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
None
Posting Detail Information
Posting Number
CLS_3726P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
04/14/2025
Job Close Date
04/27/2025
Open Until Filled
No
Agency Website
Contact Name
Kierra Stockton
Email
kstockton@patrickhenry.edu
Phone Number
276-656-0203
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $42,905 - $48,905
