What are the responsibilities and job description for the Service Advisor position at Patrick Hyundai?
Description:
The Service Advisor at The Patrick Dealer Group in Schaumburg, Illinois plays a pivotal role in delivering excellent customer service by providing assistance and guidance for automotive service and repair inquiries. They act as a liaison between customers and service technicians to ensure that each customer's vehicle needs are met with efficiency and professionalism.
Responsibilities:
- Greet and welcome customers, establishing a positive and friendly rapport.
- Listen attentively to customers' concerns and accurately document all service requests.
- Conduct vehicle inspections and consult with customers to determine necessary repairs and maintenance.
- Provide detailed explanations of service recommendations, ensuring customers understand the work needed.
- Schedule appointments and maintain an organized and efficient service queue.
- Prepare accurate estimates for repairs, including labor and parts costs.
- Coordinate with service technicians to ensure timely completion of repairs and adherence to quality standards.
- Keep customers informed of the status of their vehicle and any changes to timelines or costs.
- Handle customer complaints and provide appropriate resolutions to maintain customer satisfaction.
- Maintain all service records and documentation in a meticulous and organized manner.
Requirements:
- High school diploma or equivalent.
- Previous experience in automotive service advisory or related fields.
- Strong knowledge of vehicle maintenance and repairs.
- Excellent communication and interpersonal skills.
- Ability to multitask and work well under pressure.
- Proficient computer skills and familiarity with automotive service software.
- Attention to detail and strong problem-solving abilities.
- Valid driver's license and clean driving record.
Benefits:
- Competitive compensation ranging from $60,000 to $80,000 per year.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid vacation and sick leave.
- Employee discounts on vehicle purchases, parts, and services.
- Career development opportunities and training programs.
- Positive and collaborative work environment.
About the Company:
The Patrick Dealer Group is a reputable automotive dealership group based in Schaumburg, Illinois. With a strong commitment to exceptional customer service, The Patrick Dealer Group has been serving the community for many years and has built a solid reputation for providing high-quality vehicles and reliable automotive services. We value integrity, teamwork, and a customer-first approach, making The Patrick Dealer Group an excellent place for growth and career advancement in the automotive industry.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $60,000 - $80,000
