What are the responsibilities and job description for the Business Development Center Representative position at Patrick Motors Inc?
About the Role:
The Business Development Center Representative plays a crucial role in enhancing customer engagement and driving sales within the automotive retail sector. This position is responsible for managing customer inquiries, scheduling appointments, and ensuring a seamless communication flow between customers and the dealership. By utilizing various communication tools and platforms, the representative will effectively address customer needs and promote services offered by the company. The ultimate goal is to foster strong customer relationships that lead to increased satisfaction and loyalty. This role is pivotal in supporting the overall business strategy and growth objectives of the organization.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
Preferred Qualifications:
- Experience in the automotive industry.
- Familiarity with CRM software and appointment scheduling tools.
- Additional certifications in customer service or sales.
Responsibilities:
- Respond to customer inquiries via phone, email, and internet, providing accurate information and assistance.
- Schedule appointments for customers with sales departments, ensuring optimal use of resources.
- Utilize communication equipment and software to maintain effective internal communication and collaboration.
- Document customer interactions and feedback to improve service delivery and customer experience.
- Assist in the development of promotional campaigns and outreach efforts to attract new customers.
Skills:
The required skills of internal communication and customer inquiries are essential for effectively managing customer interactions and ensuring that all inquiries are addressed promptly. Proficiency in scheduling appointments allows the representative to optimize the dealership's workflow and enhance customer satisfaction. Utilizing communication equipment and technology is vital for maintaining clear and efficient communication with both customers and team members. Skills in using email and the internet are necessary for managing digital correspondence and accessing information quickly. Preferred skills, such as experience in the automotive industry, can provide valuable insights that enhance the representative's ability to meet customer needs and contribute to the overall success of the business.