Front Desk Medical Receptionist

Job Description:

Are you a people person? The Medical receptionist will be the first member of the staff to interact with the patient upon their arrival or over the phone. They play a vital role in the overall relationship between the patient and Patriot All Pro Physical Therapy Centers. The receptionist will schedule appointments, perform telephone reception, screen calls, greet patients/visitors, verify information, insurance coverage, and ensure patient registration and forms are done properly. Additionally, this person will be responsible for communicating and collecting patient copays, as well as any issues and concerns relating to insurance and referrals. The receptionist will also be the direct liaison between Patriot All Pro Physical Therapy Centers and PCP offices, Law Offices, and Insurance Companies.

Essential Job Functions:

• Make Appointments and Check Insurance Eligibility
• Train and learn EMR/Scheduling system
• Answer office phone calls; route calls to the appropriate provider/staff person
• Check patients in as well as ensure all intake forms are filled out properly
• Check all patient’s financial balances to inform patients when a balance is due at the time of service
• Check eligibility online or call insurance at the time of service
• Collect CO-pays at time of service
• Knowledge of HIPPA regulations and practices
• Assist Patient with insurance referrals, and PCP referrals/scripts
• Obtain Insurance Authorizations
• Create New Patient Accounts
• Scan and Fax forms to insurance companies
• Obtain prior reports from outside facilities
• Knowledge of ERISA
• Receive and review faxes material sent to the office
• Patient tracking to ensure maximum visits are attained
• Initiate/create and retrieve W/C, MVA, PI injury claim information
• Experience with PIP, W/C, and other personal injury claims
• Strong communication skills when speaking with insurance companies, law offices, patients, and office personnel

Minimum Requirements:

• Previous experience working in a Physical Therapy or Chiropractor office is required.
• High school diploma or graduation equivalency degree (GED).
• Knowledge of office procedures usually obtained from a certificate or Associates degree in business/administrative processes and procedures, and basic computer skills are important
• Proficient writing skills are a must
• Previous work-related skill, knowledge, or experience is required.
• Must have excellent phone skills
• Must be FRIENDLY, warm, and caring
• Must be excellent at prioritizing and multi-tasking
• Must speak and write English proficiently
• Must Speak Portuguese and Cape Verdean Creole Fluently and have a strong understanding of Spanish
• Works well with others, especially able to adapt to many types of personalities
• Strong organizational skills are required
• Excellent at Multi-tasking

Patriot All Pro Physical Therapy Centers has been an established outpatient physical therapy company for 20 years, with multiple locations in Brockton, Framingham, and Dorchester. We are looking for self-motivated people to join our team and are seeking a warm and compassionate person that works well with patients as well as staff members. We offer a competitive salary, benefits, and various opportunities for professional growth.'
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Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Disability insurance
• Life insurance
• Paid time off
• Parental leave

Medical Specialty:

• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Required)
• Computer Skills: 1 year (Required)
• Physical Therapy Office: 1 year (Preferred)

Language:

• English and additional languages fluently (Required)
• Cape Verdean Creole Fluently (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Brockton, MA 02301: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22