What are the responsibilities and job description for the Universal Banker position at PATRIOT BANK, N.A.?
Description
Supervise and manage the Service Line with processing a variety of financial transactions, while providing excellent customer service. Assists with training, coaching and balancing, and ensures adherence to established Bank policies and procedures. Prepare and manage scheduling to ensure adequate coverage. Assists with more complex tasks by providing support to the Branch Manager/Assistant Branch Manager performing Universal Banker duties as needed. Contributes to overall Branch goals through the sales process. The Universal Banker is a prime position within the branch, performing tasks associated with transacting customer requests, managing staff, and identifying new business opportunities with current and potential clients.
- Implement new outreach calling programs and required sales activities.
- Familiar with all products and services to be able to assess customer needs and recommend solutions that most benefit the customer and the Bank.
- Cross-sell and up-sell bank products and services by answering inquiries and informing customers of new offerings.
- Coach team members on identifying sales opportunities and referring to appropriate internal business partners to achieve both Bank and individual sales revenue goals.
- Manage and support team members in their professional development through coaching, training, and recognition.
- Perform daily banking transactions using the TCR such as, but not limited to, deposits, withdrawals, check cashing, maintaining and reloading ATMs, and requests for account information.
- Provide excellent customer service at account opening, closing or servicing, using extensive knowledge of all required application systems.
- Obtain all necessary new account documents and adhere to KYC and CIP guidelines.
- Ability to use sound judgment in decision making and problem solving during the absence of a manager or assistant manager.
- Make daily overdraft decisions when a manager is unavailable.
- Perform daily, monthly, quarterly and annual audits to ensure operational soundness.
- Perform all Universal Banker functions during staff shortages.
- Open and close the branch in adherence to the Bank operation and security procedures.
- Must be willing to work flexible shifts including Saturdays and be willing to cover other branches when needed.
- All employees are expected to comply with the Bank’s policies and procedures relative to BSA/AML/CIP/OFAC, etc. while performing their assigned job responsibilities.
Requirements
- Excellent organizational, interpersonal and communication skills
- Attention to detail while multi-tasking
- Strong math aptitude and excellent customer service ability
- Ability to build and maintain customer relationships
- Must be a team player with willingness to work in other branches on an as needed basis
- Strong sense of integrity and personal ethics
- Demonstrate competency and accountability with the Bank operational standards
- Strong working knowledge of Bank products and services
Experience
- Minimum of 1 to 2 years banking and cash handling experience
- Basic PC, MS Word and Excel proficiency
- Experience in customer service and/or sales experience
Education
- Associate degree or 1 -3 years of relevant experience in consumer, business banking or retail services.