General Manager WMSR

SUMMARY OF POSITION:

The General Manager serves as the Chief of Staff for Granite State Scenic Railway and as an advisor to Patriot Rail on all issues related to Granite State Scenic Railway.  This position is employed by an affiliated company of Patriot Rail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Provide leadership and supervision over all administrative and operational functions of the Granite State Scenic Railroad.

·         Responsible for the overall train operation, including ensuring that all FRA safety guidelines are met, scheduling contract maintenance work, supervising work crews and work schedules, ensuring the train has proper levels of supplies for each excursion, serving as a point of contact for passenger inquiries or complaints and other operational duties as needed.

·         Oversee administrative duties such as staff scheduling, payroll, conducting staff meetings, scheduling volunteer and staff training as needed, ordering supplies, approving purchase orders, maintaining vacation schedule for staff personnel, maintaining the vendor book and other administrative duties as required.

·         Responsible for assisting with the annual schedule and brochure, coordinating/promoting/executing special events & trips, including making advertising recommendations to SR Transportation Holdings for Granite State Scenic Railroad’s operation.

·         Manage relationships with GSSR Car Sponsors, to include selling sponsorships and other revenue generating opportunities, collecting fees, negotiating contracts and other duties as needed.

·         Serve as a liaison with local business associations and identify potential new vendors.

·         Identify and implement process improvements and cost saving ideas where possible.

·         Additional duties as assigned.

EDUCATIONAL REQUIREMENTS:

·         Previous managerial experience required.

·         Railroad, Tourism or Hospitality industry experience is helpful.

·         Ability to work 24/7 for emergency and routine calls.

·         Strong organizational skills and ability to work with people.

·         Excellent communication skills

·         Ability to multi-task efficiently & effectively

·         Work both independently and as a team

·         Ability to think through problems and come up with solutions

·         Proficiency using a computer (MS Word, Excel, Outlook, etc.)

·         Self-motivation and the ability to work with minimal interference

·         Minimum High School diploma or equivalent.

·         Valid state driver’s license.

·         Certified or willing to obtain certification in First Aid/CPR/AED.

COMPETENCIES: 

·         Verbal comprehension

       Understand oral and written communications, both general and technical.

·         Communication skills

       Provide clear instructions/directions.

·         Reasoning skills

       Problem solving and troubleshooting skills.

·         Time Management

Values time and manages time effectively.  Effectively prioritizes and can manage a broad range of activities

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs. 

ANTICIPATED PERCENT OF TRAVEL:

0%-10%

SAFTEY:

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility.  We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company.  Compliance with safety and operating rules is required and essential to our own safety and that of others.

“The Patriot Way.”

At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”