Manager Ticket Office GETS

SUMMARY OF POSITION:

Gettysburg Scenic Railway has an immediate opening for a Ticket Office Manager. This position reports directly to the General Manager. The Gettysburg Scenic Railway is in Gettysburg, PA and offers scenic railroad excursions in a family friendly environment.  This position is employed by an affiliated company of Patriot Rail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Responsible for all ticket sales: ticket counter, online and by phone.

·         Supervise, train, schedule, monitor and mentor ticket office cashiers.

·         Prepare cash and credit card deposits and manage daily audits.

·         Understand and demonstrate proficiency on a computerized ticketing system.

·         Provide high quality customer service while identifying & resolving ticket problems & customer/client complaints. Keep staff apprised of current discounts and promotions. Maintain positive rapport with all cashiers, customers, clients and vendors. Act in a professional manner with clients, promoters and staff. Filing, basic office management, copying, ordering supplies and office cleaning. Perform other duties and tasks as necessary.

·         Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.

·         Demonstrate a high level of customer service skills with excellent communication skills including listening and telephone etiquette.

·         Must be reliable, courteous and have a great attitude.

·         Self-starter and able to handle a multitude of situations and challenges on a day-to-day basis.

·         Additional duties as assigned.

EDUCATIONAL REQUIREMENTS:

·         Excellent communication skills

·         Ability to multi-task efficiently & effectively

·         Work both independently and as a team

·         Ability to think through problems and come up with solutions

·         Proficiency using a computer (MS Word, Excel, Outlook, etc.)

·         Self-motivation and the ability to work with minimal interference

·         Minimum High School diploma or equivalent.

·         Valid state driver’s license.

COMPETENCIES: 

§  Verbal comprehension
Understand oral and written communications, both general and technical.

§  Communication skills
Provide clear instructions/directions.

§  Reasoning skills
Problem solving and troubleshooting skills.

§  Functional/ Technical Skills
Has the technical and functional background to perform job duties at a high level of competence.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequently required to sit, stand, walk, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs. 

ANTICIPATED PERCENT OF TRAVEL:

0%-10%

SAFTEY:

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility.  We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company.  Compliance with safety and operating rules is required and essential to our own safety and that of others.

“The Patriot Way.”

At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”