What are the responsibilities and job description for the Support Specialist position at Patriot Healthcare?
Job Title: Support Specialist
Location: Easley, SC
Department: Information Technology
Reports To: VP of IT
Job Summary: The Support Specialist is responsible for providing comprehensive technical support and maintenance services for all IT-related equipment at Patriot Hospice. This role involves ensuring the proper functioning of laptops, desktops, phones, printers, servers, routers, switches, firewalls, and other networking equipment. The Support Specialist plays a crucial role in maintaining the technology infrastructure and providing excellent support to staff, enabling them to deliver high-quality care.
Key Responsibilities
Location: Easley, SC
Department: Information Technology
Reports To: VP of IT
Job Summary: The Support Specialist is responsible for providing comprehensive technical support and maintenance services for all IT-related equipment at Patriot Hospice. This role involves ensuring the proper functioning of laptops, desktops, phones, printers, servers, routers, switches, firewalls, and other networking equipment. The Support Specialist plays a crucial role in maintaining the technology infrastructure and providing excellent support to staff, enabling them to deliver high-quality care.
Key Responsibilities
- IT Equipment Installation and Setup:
- Install and configure laptops, desktops, printers, phones, and other IT equipment for staff use.
- Set up and maintain servers, routers, switches, and firewalls.
- Maintenance and Repair:
- Perform routine maintenance on IT equipment to ensure optimal performance.
- Diagnose and repair hardware and software issues promptly.
- Upgrade and replace hardware components as necessary.
- Technical Support:
- Provide first and second-level technical support and assistance to hospice staff for all IT-related issues.
- Troubleshoot and resolve problems with software, hardware, and network connectivity.
- Assist with user training on IT systems, software, and best practices.
- Network Administration:
- Monitor and maintain network infrastructure, including routers, switches, and firewalls.
- Ensure network security and compliance with IT policies.
- Assist with network troubleshooting and optimization.
- System Administration:
- Manage and maintain user accounts, permissions, and access rights.
- Ensure proper configuration and deployment of IT systems and applications.
- Support and maintain IT infrastructure for both on-site and remote staff.
- Orientation and Staff Training:
- Conduct IT orientation sessions for new hires to familiarize them with the organization's technology systems and protocols.
- Develop and deliver ongoing training programs for staff to ensure they are proficient with IT systems and tools.
- Create and update training materials, user guides, and documentation to support staff education.
- Documentation and Reporting:
- Maintain accurate records of IT installations, maintenance, and repairs.
- Document and report any recurring issues or major repairs to the VP of IT.
- Ensure compliance with IT policies and regulatory standards.
- Associate's degree in Information Technology or related field; or equivalent technical training/certification.
- Previous experience in IT support or related roles.
- Strong technical, troubleshooting, and analytical skills.
- Experience with hardware and software maintenance.
- Knowledge of network and system administration.
- Excellent communication skills and ability to train users.
- Valid driver’s license and reliable transportation.
- Ability to lift and carry up to 50 pounds.
- Frequent standing, walking, and bending.
- Ability to travel to different hospice locations as needed.
- Monday through Friday, with occasional on-call duties as needed.
- Competitive salary
- 401(k) plan
- Health, dental, and vision insurance
- Paid time off and holidays
- Continuing education opportunities
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