Collections Specialist

Job Title: Collections Specialist

Department: Accounting

Reports To: Accounting Manager

Effective Date: 03/17/2025

FLSA Status: Non- Exempt

Summary:

Are you a self-motivated individual looking to challenge yourself for growth in a team environment? All Purpose Storage believes in working together, lifting each other up, playing hard and we’re looking for the right person to join our team!

The Collections Specialist supports the accounting team by performing day-to-day tasks that include but are not limited to:

• Customer Communication: contact customers via phone, email and written notices regarding overdue payments
• Negotiating Repayment Plans: accept and process payments, set up payment plans, and follow up on agreements
• Dispute Resolutions: address customer concerns regarding billing issues, fees, and account discrepancies while maintaining positive customer relationships
• Reporting and Documentation: maintain accurate records of collection activities, payment agreements and customer interactions
• Auditing customer accounts and preparing auctions
• Collaboration: work with managers and collections team to implement collection strategies and improve overall revenue recovery
• Lien Process Compliance: follow state specific self-storage lien laws including sending notices, scheduling auctions, and coordinating with management
• Compliance and Policies: ensure adherence to company policies and state regulations

Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required to be successful at this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Purpose Storage seeks employees that demonstrate strong work ethic; integrity and accountability, authenticity, passion, teamwork, and the ability to have fun. Employment with All Purpose Storage is contingent on successful completion of a background and drug screening.

Education and/or Experience Requirements:

High school diploma with 5 years experience in a collections role. Post-secondary education and/or multi-unit management a plus! Strong verbal/written communication skills and the ability to work independently as well as in groups.

· Excellent organizational skills and attention to detail

· High level of accuracy and confidentiality

· Great time management

· Excellent phone etiquette

· Team player with ability to build positive working relationships, both internally and externally

· Experience with planning and executing new process rollout

· Experience with Late 2 Lien, Call Potential and storage auctions

· Strong computer skills with experience in Microsoft Office (Word, Excel, Outlook, etc.)

ALL PURPOSE STORAGE COMPANY BENEFITS

APS is committed to investing in our associates to help them unleash their potential. We offer competitive salaries, flexible vacation, a wide selection of health and wellness benefits. These benefits also provide access to continuous learning, and ten paid holidays. Pay based on experience.