What are the responsibilities and job description for the Operations Manager position at Patriot Plumbing, Heating, and Cooling?

Job Description

Patriot Plumbing, Heating and Cooling is thrilled to offer such an opportunity! As one of the fastest growing Contractors in the area, we are actively seeking an Operations Manager (Field Service) and are currently offering a $5,000 signing bonus.

What sets us apart?

At Patriot Plumbing, Heating and Cooling , you are treated like family from the first day you walk through the door. Every day here is filled with new challenges and opportunities. Our motto is “Give your home a hug” and every day we strive to do just that - not only for our customers, but our employees as well. Our goal is to create a workplace where you look forward to coming in every day. Our company culture and values are something we take very seriously, and we are all committed to preserving them. It is important that all our team members feel valued and that they are truly respected and appreciated.

Summary

This individual is responsible for the administration, implementation and management of field operations order fulfillment processes in pursuit of operational excellence and the department’s financial goals. The position requires extensive knowledge of the HVAC / Plumbing industry and is responsible for developing and training employees under their supervision.

Job functions and duties (other duties may be assigned)

Ensures quality standards are maintained for all operational processes and functions required for job execution and customer satisfaction within the Service Department.
Develops and implements best operational practices and performance within the Center(s).
Focused on continuous improvement and process enhancements.
Hire, train and manage Service and Installation personnel and Dispatch function oversight
Overall fulfillment responsibility for order validation, order entry, order follow up, work execution, customers inquiries, billing and collections.
Responsible for achieving profit objectives and resource allocation within the department.
Monitor, measure, verify and modify processes to effectively and efficiently meet customer needs.
Works with Service / Installation Managers and other Supervisors to establish required skill sets, talents and capabilities.
Interacts with sales to create processes designed to ensure smooth hand off from Sales to Operations.
Conducts performance management reviews designed to improve the team’s performance.
Maintains quality standards by supervising and inspecting job sites.
Maintains customer satisfaction by investigating concerns, implementing corrective actions and communicating with customers and staff as needed.
Responsible for internal communications regarding order fulfillment and execution process.
Responsible for keeping abreast of changing industry product design and requirements for installation and ongoing service needs.
Reviews project measurement and monitors project through warranty periods.
Some travel with occasional overnight stays.
Flexibility to work outside normal work hours / weekend as required.

Supervisory Responsibilities

Responsible for interviewing, hiring and terminating staff with the help of the President / General

Manager as needed.

Directly supervises Service Managers and Supervisors within the Service Department.

Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.

Plans assigns and directs work of staff.

Appraises performance, rewards and disciplines employees

Addresses complaints and resolving problems.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Manager in the Service Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Bachelor’s degree (B.A.) or equivalent in Finance, Business Administration, Management, Electrical or Mechanical Engineering, Construction Management or equivalent or,

Ten (10) years related experience and / or training or,

Equivalent combination of education and experience.

Experienced and knowledgeable in operation processes associated with the installation and / or service of building automation systems, HVAC systems, and turnkey projects.

Familiarity with the operation of energy management systems, HVAC systems, temperature controls, and process control systems.

Language Skills

Ability to read, analyze, and interpret service bulletins, technical procedure manuals and equipment specifications.

Ability to write reports, business correspondence and procedure manuals.

Ability to effectively present information and respond to questions from management, customers and other service personnel.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Valid driver's license

EPA approved Universal Technician Certification preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.

The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, push, pull, or crawl.

The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities include the ability to see well up close and at a distance, the ability to distinguish colors, good peripheral vision and depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of a Operations Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires frequent visits to job sites, which could require working outdoors, in mechanical / equipment rooms and possibly in extreme weather conditions.

The noise level in the work environment is usually moderate.

The employee is frequently exposed to :

Wet and humid conditions

Moving mechanical parts and vibration

Fumes or airborne particles, and toxic or caustic chemicals

Outside weather conditions and risk of electrical shock.

High, precarious places

Extreme cold and extreme heat.

Work Availability and Requirements

Flexibility to work overtime and weekends as required.

Regular travel requirements with some overnight travel.

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