What are the responsibilities and job description for the Field Service Manager position at Patriot Plumbing?
Job Description
Job Description
The Field Service Manager is the Tactical Leader for our business, reporting directly to the GM, and responsible for the profitable execution of projects and repairs, while ensuring excellent customer service, optimizing sales opportunities, and maintaining operational excellence. This role requires a proven and strong leader to drive the development and effectiveness of our technicians, manage daily operations, and develop strategies to meet revenue and profit goals.
Core Requirements & Competencies :
Leadership & Team Management
Supervise, mentor, and develop a team of Plumbers, HVAC Techs and Electricians
Conduct regular team meetings to align on goals, critical metrics, and company updates
Recruit, hire and develop new and existing team members to maintain service standards
Sales & Revenue Growth
Develop and implement strategies to achieve sales targets and increase service revenue
Ability to coach on upselling opportunities and train on presenting solutions to customers
Analyze sales data to identify trends, opportunities, and areas for improvement
Customer Relationship Management
Ensure quality customer service through prompt, professional, & courteous interactions
Resolve customer complaints and issues effectively, and coach to prevent in the future
Build long-term customer relationships by ensuring satisfaction with the services provided
Operational Oversight
Oversee inventory management, ensuring adequate supplies of parts and tools
Implement / Actualize SOP’s and processes to maintain standards & operational excellence
Familiarity with and proactive use of performance metrics, reports, etc, to drive results
Requirements
3-5 years of demonstrated experience in leading field service and installation teams
Experience working within organizations with annual revenues >
3 million / year
Proven record of driving revenue and profit growth within the contracting industry
Service Titan experience a PLUS
Skills
Strong leadership, collaborative and interpersonal skills
Excellent communication and customer service abilities
Ability to grow and develop high performing field teams
Solid understanding of Plumbing, HVAC and / or Electrical systems, service and installations
What we offer our team members
Medical, Dental & Vision Insurance
Short-term & Long-term disability
Life insurance
401K account
Paid Time Off after 30 days
You will become eligible for medical insurance and other benefits after 60 days of employment.
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