What are the responsibilities and job description for the Customer Service Representative position at Patriot Services?
Are you interested in working with a great team where you will be appreciated? Patriot Services is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.
You are the best and you want to join a team that appreciates you, where you can create your own opportunities. At Patriot Services our employees are treated as valuable, serious professionals.
We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.
Summary :
The Customer Service Representative is responsible for building lasting relationships with customers and the Patriot Services team through excellent communications. This position will engage in contact with customers in our local communities to schedule service, maintenance, or new installation appointments.
Our Rewards :
- 401(k) with fully vested company match
- Medical, Dental, and Vision insurance
- Health Savings and Flexible Spending accounts
- Variety of ancillary benefits
- Paid time off
- Professional development
- Employee discounts
Essential Job Duties :
Other Duties :
Performs other duties as requested
Knowledge, Skills, & Abilities :
Minimum Qualifications :
Preferred Qualifications (not required) :
Physical Demands :
Patriot Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
When you are ready to apply, the first step is by following the directions below.
HINT : Practice makes perfect, read it a couple times and say it out loud before calling.
Please call 423-762-3272 and read the script below on a voicemail. You will read lines labeled "YOU" and not the lines labeled "Customer". I look forward to hearing from you!
YOU : It’s a GREAT day at Patriot Services , How can we make yours better?
CUSTOMER : My unit is not cooling.
YOU : Oh no! That is horrible / I am so sorry to hear that! When did it stop working?
CUSTOMER : Last night
YOU : I know how hard it is to sleep when it is hot! What is your t-stat reading?
CUSTOMER : 80 degrees...I noticed the unit was making a humming noise before it stopped working.
YOU : How old is the unit?
CUSTOMER : 10 years
YOU : IMPROVISE : Baby is crying in the background, say something here to show empathy or relation.
After improvising, transition back to the script below.
YOU : Did you turn your unit off?
CUSTOMER : Yes, at the breaker.
YOU : Great! When we come out the technician will take a look over your system and then sit down with you and go over his recommendations. Be sure to ask your technician about the benefits of our Service Partner Plan. The cost for him to do that is a $49 diagnostic fee.
CUSTOMER : That is fine. Can you come after lunch?
YOU : Ms. Smith, I have secured your call for service and we will be reaching out to you with consistent updates on the status of your expert. Is the number you provided earlier the best means to keep you updated on the progress of your expert? Fabulous!
CUSTOMER : That's great! Thank you!
YOU : You're very welcome and thank you so much. We will keep you updated! Have a wonderful day!'
Salary : $49
