What are the responsibilities and job description for the Customer Service Representative position at Patriot Signage?
Overview
Patriot Signage, Inc., a 35-year-old Cincinnati, OH based company, has an employment opportunity beginning in May or early June of 2025. Patriot has a salaried opening for an experienced Customer Service Representative/Administrative Assistant.
Duties
Candidates for this position must be extremely friendly, have experience in customer service, be comfortable working under pressure, have excellent communication skills, must be detail oriented, computer competent with Microsoft Office (especially Word & Excel / knowledge of QuickBooks a plus), and able to solve problems. Additionally, if candidates have experience working in design tools such as Illustrator or Photoshop, this is a big plus.
Duties will include but not limited to:
(1) Processing orders
(2) Answering phones
(3) Following up on quotes
(4) Phone prospecting to potential clients
(5) Handle a variety of other tasks that all Patriot employees must “roll up their sleeves” and tackle as required ---- a real team player!!!
Patriot Signage is a small company, and all employees are vitally important to the company’s success.
Requirements
- Proven experience in customer service or call center environments is preferred.
- Strong office skills including data entry and computer proficiency.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks while maintaining attention to detail.
- A positive attitude and the ability to work well in a team-oriented environment.
Miscellaneous Details
- This is an in office, 5 days a week position
- Vacation/PTO: 15 days each of the first two full years; 20 days in 3rd full year and after … due to the May or June 2025 start date, 8 days in 2025. Dates off must be pre-approved; unless extraordinary circumstances, no vacation in August through the first 2 weeks of October due to that period being Patriot’s busiest time each year.
- Paid Holidays:New Year’s Day, MLK Day, President’s Day, Good Friday, Memorial Day, July 4, Labor Day, Thanksgiving Day plus one additional day; Christmas break of 5 paid off days. Birthday: employee receives an additional paid day off in recognition of their birthday.
- Profit Sharing Plan/401K
*All terms and conditions of employment at Patriot Signage, Inc. can be modified at any time, with or without notice. Ohio is an at-will employment state.
If interested, please send your resume and contact information to john@patriotsigns.com, Luke@patriotsigns.com and kevin@patriotsigns.com
Job Type: Full-time
Pay: $43,000.00 - $47,000.00 per year
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
- No nights
Ability to Commute:
- Cincinnati, OH 45227 (Required)
Work Location: In person
Salary : $43,000 - $47,000