What are the responsibilities and job description for the Senior Payroll Product Manager position at Patriot Software?

Senior Payroll Product Manager

We're looking for an exceptional Senior Payroll Product Manager to elevate our payroll product. The ideal candidate is a great listener and communicator, able to prioritize needs across stakeholders while keeping everyone informed. You should be independent yet highly collaborative, organized, and intellectually curious, with a knack for quick problem-solving using new tech.

Let us introduce ourselves...

We’re a team of driven, conscientious individuals with a clear mission : to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants.

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish.

We are Patriot Software; a fully remote company with 175 employees across the United States and a co-working space in Canton, Ohio.

Our search for a new team member always starts by seeking a quality individual who desires to live by our core values :

Be Customer Obsessed - In everything we do, we start with the customer and work our way backwards. Our primary focus is how we deliver tremendous value for the American businesses we serve.
Lead With Speed - We believe in doing things quickly and not being afraid to take big chances. Moving fast and making bold moves is how we stay ahead.
Don’t Cut Corners - We don’t skimp on quality. We make sure to own our technologies, development, and operations so that the entire experience is the best it can be.
Create a Better Us - We’re always improving by keeping it simple, saying no to things that don’t help our customers, automating what we can, and spending our money wisely.
Follow The Golden Rule - We treat others how we would want to be treated, disagree and commit, and welcome feedback from anyone, anywhere in the company.
Grow, Be a Leader - We look for leaders at all levels and always put the customer and team above ourselves. We want to build a pro team of high-caliber players, with high accountability and trust across all individuals.

Interested in learning more? Great! Read on to see if your skills are a match, too.

What You’ll Be Doing :

We’re looking for a candidate with substantial SaaS experience and a strong track record of successful feature / product launches.

Our teams are fully equipped to take projects from concept to launch, with developers, automated testers, designers, and you—the PM—focused on outcomes, not just outputs.

Your weekly responsibilities will span five core areas, adjusting based on the features and products you're developing.

Working closely with your Development team. Ensure upcoming work is clearly defined, everyone understands the 'why' behind their tasks, and broader solutions are identified to prevent recurring customer issues.

Developing a deep knowledge of the Customer. Engage directly with customers to understand their needs and challenges, ensuring our software stays simple and intuitive, while collaborating regularly with support and success teams to identify chronic pain points and create actionable solutions.

Developing a deep knowledge of the Data. Develop and track success metrics for projects to determine success or failure, and monitor customer behaviors via data queries to identify trends and opportunities. Leverage data interpretation skills to connect ideas and features directly to their intended outcomes for impactful results

Developing a deep knowledge of the Business. Develop a comprehensive understanding of Patriot Software’s business, including sales, marketing, legal, training, and customer service. Build trusted relationships with each of your stakeholders, actively engaging with them to understand their unique concerns and constraints.

Developing a deep knowledge of the Industry. Analyze industry trends, forecast customer behaviors over the next five years, and conduct competitor assessments to identify our strengths and areas for improvement. Become a go-to market expert within the company, shaping our strategic positioning with actionable insights.

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

Requirements

What You’ll Need :

6 years of SaaS product management experience or equivalent experience

Payroll knowledge is preferred; however, we will consider those with experience in highly adjacent industries who have demonstrated the ability to learn quickly.

Working knowledge of Agile software development lifecycles (SDLC) and release management concepts specifically related to cloud (SaaS) software.

6 years of experience working with software engineering teams.

2 years of experience working with design and quality assurance team(s).

A proven record of product launches, including identifying, rolling out, and iterating on MVPs, while utilizing metrics to support those iterations.

Favors informed but quick decision-making to facilitate a culture of speed.

Has the ability to recognize the difference between permanent decisions and those that can continue to be iterated upon.

Demonstrable data analysis, user research, and product vision skills.

Self-directed and self-motivated mindset.

Strong interpersonal skills. Empathetic, passionate, and driven. You will need to develop strong relationships with your team, sales, marketing, support, and our customers.

Open-minded, humble, and a team player.

Excellent writing skills.

Consistent, reliable high-speed internet access

Dedicated, quiet workspace free from distractions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Commitments :

Full-time, Direct Hire and 100% Remote role

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations : Alaska, California, Hawaii, Washington D.C.

Working hours are established by each team and department based on business needs. For this role, core working hours are typically between 10am - 4pm EST, Monday through Friday. Due to the nature of our businesses, we have busy seasons and “right-nows” that occasionally require working outside of core hours.

Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

Benefits

More Reasons to Love Patriot :

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our full-time employees enjoy :

Paid time off and paid holidays

Medical, dental, and vision insurance

Section 125 HSA and FSA accounts

Benefits starting 1st of the month after hire

Company-paid life, short-term, and long-term disability insurance

401(k) with company match

Up-to-date hardware and equipment provided

Flexible scheduling and opportunities for advancement

Engaging and collaborative company culture

Education reimbursement

Are you ready to take the next step in your career?

Note, respecting the privacy of our customers & employees is an essential part of our privacy program. Please do not submit the following Personally Identifiable Information (PII) such as Social Security Number, Date of Birth, W-2's, etc. with your application.

Salary Range : $125K - $175K

By submitting your application, you acknowledge and agree to the following :

On-Camera Video Interviews :

I understand as a part of Patriot’s hiring process all interviews will be conducted via video with cameras on to maintain compliance and security standards.

Additionally, as a company, Patriot defaults to cameras-on for all video interactions.

Photo Capture for Security Purposes :

If I am selected to interview, I may be asked to provide or have a photo captured during the process.

I understand that this photo will only be used to verify that the same candidate is present throughout all stages of the interview process.

Privacy and Data Use :

I understand that any photo captured will be used solely for the purpose of candidate verification and will not be shared externally or used for any other purpose.

Candidate photos will not be stored and will be securely disposed of after the interview process is complete.

Salary : $125,000 - $175,000

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