Job Description
Job Description
Need an IT Field Services Technician in Baltimore, MD 21236
Requirements and details regarding the Field Services Technician Opportunity
Opportunity for full-time if end client is satisfied with skills and are a good fit as the tech is retiring in April
A company vehicle will not be provided until a technician becomes an end client employee. They must have an active license. For the Sunbury in-house tech, a vehicle will be available when the tech needs to service stores or meet field techs, but otherwise they will need to commute to and from the Sunbury IT Field Services office on a daily basis using their own vehicle.
2. Skill Sets
- Should be familiar with navigating Microsoft Windows O / S for configuration of network settings and then have mechanical skills to install some monitor mounts and camera mounts at the Point of Sale.
Patriot Global Services – L2 Field Technician (Retail)
Title : IT Field Service support for retail stores at various locations
Technologies :
Installation and maintenance for the following IT hardware & peripherals
Point of Sale (POS)VOIP / telephonyRouters / SwitchesPrinters / ScannersServers / PCNetwork / LAN-WANRequirements :
Must pass standard background investigation & drug screeningClean drivers license and reliable transportationTravel will be required to various stores in the area. In some cases, overnight travel may be required.Training time is paidMust be able to work limited overtime when required (with Manager approval in advance)Professional attire required : business casual – no jeans / t-shirts / sneakersDuties :
Must have excellent communications and customer service skills, and demonstrate leadership and creative thinkingProvide quality customer and relations through use of customer management skills and other client employeesDiagnose hardware / software performance problemsInstalling, repairing and troubleshooting workstations, Printers, Scanners, Routers, & SwitchesInstalling and repairing ServersTroubleshoot and installing in LAN-WAN environmentsProvide some desk side technical support for hardware and softwarePerform analysis to effectively identify potential issues to prevent incidentsMaintain requisite technical competence to support the hardware and softwareInstall, move, add, and change hardware and related peripherals in accordance with client change management processPerform applicable preventative maintenance, per OEM specifications.The end client IT Field Services will train the individual resources on the procedure either in the lab in Sunbury or individual stores. The end client will do a shadow training event with one of our techs at a store in techs general home geography.Expect some type of individual, technical repair – not just networking but not someone just "off the street" who has never experienced this type of work beforeCertified for weights and measureso In PA they don't need the certification but need to know what they are doing
3. Typical day in the life example
We would assign each technician a "home store" location based upon where they live. The technician would start their day by either arriving at their home store at 8AM to pick up parts or start their drive to the scheduled store for that day's work. Our techs do not punch clocks, but they are monitored by their supervisor (honor system). Technician would end their day to be back at their home store location at 4 : 30PM. We have a 30 minute lunch typically 12-12 : 30PM.4. Overtime or on-call opportunities, PTO coverage
The (2) primary initiatives that we are scoping can be done during business hours. That said we want to leave the door wide open for the flexibility that our techs provide of a 24-hour availability for scheduled work. The key here being that it is mostly scheduled work with a week’s notice.If a job runs into overtime, we are OK with that as long as it makes sense from an efficiency standpoint (prevent a return trip or leave something down at a store).As an end client technician, weekend possibilities are expected. For the contracted technicians and the initiatives planned, it is not anticipated at this time, but if something comes into the workplan that is not currently known, it can change.The end client observes all the national holidays, and the end client would not schedule the technicians to work those days. These would not be paid holidays for contracted resources. In a holiday week, we could discuss the option of (4) 10-hour days if it makes sense and can be accommodated. This depends on the work and geography of the stores. We do not want to pay to have techs driving around just to get 40 hours. Needs to be productive.The end client understands that everyone has unplanned emergencies and we will work the individual as long as it is not abused. For known, planned time-off, we ask for 2 weeks' notice for scheduling purposes. These are not paid events.Engagement terms :
Location : Baltimore, MD 21236Hourly rate on 1099 : $22-25 / hr. on 1099 basis. and $50,000 compensation for the potential Full-time conversion after 3-4 months.Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.Start Date : – ASAPWork Schedule : 8AM - 4 : 30PM ESTPositions : 1Must pass standard background investigation & drug screeningClean driver’s license and reliable transportation is required. (Own vehicle)Mileage is reimbursedTraining time is paidMust be able to work limited overtime when required (with Manager approval in advance)Candidates need to start immediately.Are you an IT Field Services Technician that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
If you are interested in becoming part of our winning team, please APPLY NOW!
Thanks & Regards,
M V Srikanth
Patriot Staffing
E : itrecruiter at patriotstaffing.com dot com
Company Description
Are you a Customer Service Rep that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
Company Description
Are you a Customer Service Rep that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
Salary : $50,000
