IT Service Desk Specialist

Need an IT Service Desk Technician in Northampton, MA, (Only 19 miles drive from Springfield, MA)

Job Title: IT Service Desk Technician

Your daily activities include:

· Participate in the IT Service Center

· Providing technical support and troubleshooting services

· Register/update tickets (Incidents/Requests etc.)

· Distribute incoming tickets (Triage)

· Install and configure hardware and software

· Managing Assets (Computer Warranty)

· IT warehouse and inventory management

· Providing training and guidance to users as needed

· Escalation of issues to the right parties if necessary

· Participate in project work

· Stay up to date with the latest IT trends and developments

· Provide support in areas of Windows and iOS.

Qualifications/Experience Requirements:

· MBO Level 3 or at least 2 years of relevant work experience.

· Strong technical knowledge of computer systems, hardware and software

· Software experience:

· IT Service Management Tooling

· Windows Active Directory

· Azure Active Directory

· Intune device management (is an advantage)

· Windows 10/11

· MacOS (is an advantage)

· iPhone, iOS

· Office 365 admin center

· Office 365-apps, Teams, SharePoint, etc.

· Ability to diagnose and resolve technical and network issues

· Excellent communication and customer service skills

· Ability to work well in a team environment

· Comfortable patching new network ports (is a plus)

· Relevant certifications (e.g. ITIL, CompTIA A , Network , Security ) (is a plus)

Engagement terms:

· Location: Northampton, MA, USA (Only 19 miles drive from Springfield, MA)

• Hourly rate on 1099: $22-25/hr.
• Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.
• Working hours: 08:30 – 17:00
• 40 hours per week
• Duration: 6 months
• Start Date: – ASAP
• Must pass standard background investigation & drug screening

Are you an IT Service Desk Technician that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW!

Thanks & Regards,

M V Srikanth

Patriot Global Services

E: itrecruiter at patriotstaffing.com dot com