What are the responsibilities and job description for the Operations Branch Leader position at Patrons Bank?
Role Summary
The Branch Operations Manager plays a critical role in maintaining the smooth operation of our branches. This position requires a unique blend of leadership, communication, and technical skills.
Key Accountabilities
- Oversee branch operations, including staffing, coverage, and customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with internal teams to drive business growth and profitability
- Ensure compliance with regulatory requirements and company policies
- Coach and develop staff to achieve their full potential
- Maintain accurate records and reports to inform business decisions
