What are the responsibilities and job description for the Call Center Agent position at Pattern Promotions?
Job Ad: Call Center Agent - Seronda Network (Atlanta, GA)
Job Title: Call Center Agent
Company: Seronda Network
Location: Atlanta, GA
Salary: $35,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking company providing innovative networking and digital solutions for clients across diverse industries. We are dedicated to offering exceptional service and fostering strong relationships with our clients. As we continue to grow, we are looking for a Personal Assistant to join our team and support our executive staff in managing daily tasks and ensuring smooth operations.
Job Description:
We are seeking a dedicated and customer-oriented Call Center Agent to join our dynamic team. As a Call Center Agent, you will be on the front lines of our company's operations, representing our brand and ensuring that our customers receive the highest level of service. The ideal candidate will excel in communication and demonstrate a strong ability to navigate challenging situations with tact and professionalism.
Responsibilities:
- Answer incoming calls promptly and professionally.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints swiftly and effectively.
- Document customer interactions in our database software.
- Follow up on customer inquiries to ensure satisfaction and resolution.
- Work closely with team members to achieve call center goals and metrics.
Skills Required:
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving ability with attention to detail.
- Ability to handle high call volumes in a fast-paced environment.
- Proficiency in using computers and handling customer relationship management (CRM) software.
Benefits:
- Competitive salary ranging from $35,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
If you are an organized, motivated individual looking to support a dynamic executive team, apply now to become a valued member of Seronda Network as our Call Center Agent!
Salary : $35,000 - $55,000
