What are the responsibilities and job description for the Call Center Customer Service Agent position at Pattern Promotions?
Job Title: Call Center Customer Service Agent
Company: Pattern Promotions
Location: Denver, CO
Salary: $42,000 - $52,000 per year
Job Type: Full-Time
About Us
Pattern Promotions is a forward-thinking marketing agency dedicated to helping brands stand out in today’s competitive landscape. We specialize in creative promotional strategies and client-driven solutions to build strong brand identities. Based in Denver, we’re known for our innovative team culture and our commitment to exceptional service. Join us as we make an impact in the industry!
Job Description
As a Call Center Customer Service Agent, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your role will involve engaging with clients through various communication channels including phone calls, emails, and live chats. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that each interaction contributes to a positive customer experience.
Responsibilities
- Answer incoming customer calls promptly and professionally.
- Provide accurate information to customers regarding products and services.
- Resolve customer complaints and queries in a timely manner.
- Document all customer interactions in the system accurately.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Work collaboratively with team members to share best practices.
Skills
- High school diploma or equivalent; some college coursework preferred.
- Proven experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking skills.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Familiarity with customer relationship management (CRM) software is a plus.
- Strong attention to detail and organizational skills.
Benefits
- Competitive salary with annual performance bonuses
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Paid time off and holiday pay
- Opportunities for career development and training programs
- A dynamic and supportive work environment
If you’re a motivated and detail-oriented professional looking to make an impact, Pattern Promotions welcomes your application.
Salary : $42,000 - $52,000
