What are the responsibilities and job description for the Customer Service Representative position at Pattern Promotions?
Job Ad: Customer Service Representative - Seronda Network (Atlanta, GA)
Job Title: Customer Service Representative
Company: Seronda Network
Location: Atlanta, GA
Salary: $35,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking company providing innovative networking and digital solutions for clients across diverse industries. We are dedicated to offering exceptional service and fostering strong relationships with our clients. As we continue to grow, we are looking for a Personal Assistant to join our team and support our executive staff in managing daily tasks and ensuring smooth operations.
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a high level of customer satisfaction. Our ideal candidate possesses a strong passion for helping others and exhibits excellent communication skills, both verbal and written.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer issues and complaints promptly and efficiently to ensure high levels of customer satisfaction.
- Document customer interactions and maintain accurate records in the customer database.
- Assist customers with product inquiries, order tracking, and troubleshooting.
- Provide detailed information about products and services to customers to facilitate purchases.
- Work collaboratively with team members to improve customer service processes and share best practices.
Skills Required:
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills with a customer-focused attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work flexible hours, including evenings and weekends if needed.
- Proficiency in using computer systems and software, including CRM tools.
Benefits:
- Competitive salary ranging from $35,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
If you are an organized, motivated individual looking to support a dynamic executive team, apply now to become a valued member of Seronda Network as ourCustomer Service Representative!
Salary : $35,000 - $55,000
