What are the responsibilities and job description for the Customer Service Specialist position at Pattern Promotions?
Job Ad: Customer Service Specialist - Seronda Network (Atlanta, GA)
Job Title: Customer Service Specialist
Company: Seronda Network
Location: Atlanta, GA
Salary: $35,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking company providing innovative networking and digital solutions for clients across diverse industries. We are dedicated to offering exceptional service and fostering strong relationships with our clients. As we continue to grow, we are looking for a Personal Assistant to join our team and support our executive staff in managing daily tasks and ensuring smooth operations.
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the vital link between our clients and our company, ensuring that every interaction is positive and productive. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer complaints and issues effectively while adhering to company policies.
- Provide accurate information about products and services to customers and prospective clients.
- Document customer interactions and feedback in the company database for tracking and quality assurance.
- Assist in training new team members on customer service protocols and company policies.
- Collaborate with other departments to ensure customer needs are met and exceeded.
Skills Required:
- High school diploma or equivalent; a degree in a related field is preferred.
- Proven experience in a customer service role, with a strong understanding of customer satisfaction principles.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with customer service software, databases, and tools.
- Ability to work independently as well as part of a team in a fast-paced environment.
Benefits:
- Competitive salary ranging from $35,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
If you are an organized, motivated individual looking to support a dynamic executive team, apply now to become a valued member of Seronda Network as our Customer Service Specialist!
Salary : $35,000 - $55,000
