Retail Sales Representative

Job Summary

As a Retail Sales Representative (RSR), for Animal Health International, you will assist retail customers and sell animal vaccines, prescription medications, and animal health supplies/merchandise from either the store or showroom. You will provide continuous communication with outside salespeople, operations and pharmacy, and will customer keys orders into SAP. Knowledge of animal health products is important as this position will require upselling skills when necessary.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Retail Customer Support

• Provide impeccable customer service and sales support via phone or walk-in customers; respond to customer queries, answer questions and solve problems in a timely fashion.
• Complete walk-in sales orders from start to finish; accurately key and pull products.
• Establish a positive working rapport with new and repeat customers.
• Accurately process customer transactions in order entry system such as submitting invoices for payment, orders, quotes, returns, etc.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Maintain accurate customer records and interactions, facility records, and regulatory filings, ensuring branch level compliance in accordance with Federal, State, and Local guidelines.
  
  

Manage Retail Area

• Maintain an inviting retail area by keeping a clean, fully stocked area. Rotate inventory as needed, and display seasonal and promotional products/programs as needed.
• Perform quarterly cycle counts and binning of materials in retail area. Work with local Management to correct any discrepancies found.
• Possess a current knowledge of company products and programs.
• Balance and maintain cash tray; take deposits to the bank.
• Develop strong working relationships within the location; actively communicate with sales, operations, and pharmacy as needed.
• Generate reports as requested
• May perform other Retail Sales Representative duties as assigned.
  
  

Job Qualifications

Required Qualifications

• High School Degree, or equivalent.
• At least 1 year or retail, merchandise, customer service or general office experience
• Knowledge of Animal Health products
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.
• Valid driver’s license and clean driving record
  
  

Preferred Qualifications

• Bilingual (applicable in some locations)
• Associate degree in Business and/or Animal Health, or equivalent combination of education and experience
• Experience in animal health/agriculture; such as farm or ranch and experience working with cattle, swine, poultry, or equine
• Proficiency in SAP or related ERP
• Warehouse experience a plus
  
  

Working Conditions

Physical Demands

• Lifting or Carrying, occasional, up to 50 pounds
• Sitting or Standing, majority of work day
• Reading and sight, requires frequent review of customer information
• Operate a computer of other office devices
• Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information
  
  

Environmental Factors

• This position is in a business retail area.
  
  

Travel and On-call

• Not applicable