What are the responsibilities and job description for the Service Coordinator position at Patterson Companies, Inc.?
Job Summary
As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
Minimum Qualifications
As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Triages calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled service.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other service coordinator duties as assigned.
Minimum Qualifications
- Associates degree or higher preferred or 2-5 years equivalent industry experience.
- Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
- Possesses strong planning and organizational skills, both written and verbal.
- Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
- 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
