What are the responsibilities and job description for the Customer Licensing Coordinator - Remote position at Patterson Company LLC?
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Description :
As a Customer Licensing Coordinator, you will be responsible for maintaining licenses or other purchasing authority in the operating system for customers of regulated materials for both Animal Health business units (Production and Companion).
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Customer Licensing
Responsible for the creation and maintenance of customer licenses to allow customer to purchase various products, including, but not limited to :
prescription drugs
veterinary feed directive (VFD) feeds and medicated articles
controlled substances
restricted-use pesticides
hypodermic needles and syringes
variety of other materials whose purchase is regulated by individual manufacturer / vendor distribution agreement.
Responsible for the upkeep of customer licenses with proactive updates to licenses, include outreach to various responsible parties if necessary.
Responsible for gathering address verification to allow shipments of regulated products. This could include researching addresses, customer outreach, and outreach to various state boards.
Resolve order blocks on various reports within the system.
Provide first level of troubleshooting for sales and customer service staff regarding licensing issues.
Responsible for entering and maintaining plant license data for the Production business unit.
Responsible for following the direction of the Regulatory department as it applies to the customer base in order to keep the business units in compliance.
Apply outside guidance to various licensing situations.
Perform cross-training activities as requested.
Assist with various licensing projects as requested.
Support the Regulatory and Compliance departments as needed.
Job Qualifications
Strong verbal and written communication skills.
Strong reading and interpretation skills.
Ability to take direction from others.
Willingness and ability to adapt to a consistently evolving environment.
Ability to remember and apply knowledge of various state rules.
Capacity to work effectively in a team environment.
Proficiency in MS Office
Preferred Qualifications
Associates degree in Business Administration or Information Systems, or equivalent experience.
Minimum 3 years related experience in a professional environment.
Minimum 3 years working in a team environment.
Proficiency in SAP.
Environmental Factors
Operating a computer or other office device (specify device and hours at a time / per day)
Talking or hearing "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
Reading or sight "requires frequent review of vendor contracts"
What's In It For You :
We provide competitive benefits, unique incentive programs and rewards for our eligible employees :
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
18.37 - $22.50
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Salary : $18 - $23
