Service Technician

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a driven entry-level tradesperson to join our Dental Service team. The core responsibility for a Service Technician Specialist is to work independently on all basic core equipment installs and repairs. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience. Join a company that that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

Install and/or Repair Dental Equipment:

• Safely remove, modify, repair, and install on all core dental equipment with minimal supervision
• Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage
• Maintain all service records timely and accurately
• Ensures safe transportation and delivery of product to customer location
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed
• Perform other duties as assigned
  
  
  

Customer Service

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
  
  
  

Inventory Management

• Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
  
  
  

Required Qualifications

• High school diploma or equivalent and 1 years of related experience in carpentry/plumbing/heating/electricity/electronics
• Mechanical aptitude
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Ability to thrive in an independent role
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle
  
  
  

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable
• Excellent organization and problem-solving skills
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
  
  
  

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.
  
  
  

Travel and On-call

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours