Cash Application Specialist

The Cash Processor will be responsible for timely processing of all incoming customer payments including checks received by US Mail, ACH payments, lockbox, wires, credit card, E-payment and Payment on Demand. The Cash Processor will also be responsible for processing customer adjustments, write-offs, debits and credits. This role will require frequent communication with Equipment Finance Credit Service Specialists and branch personnel. The Cash Processor will be responsible for timely disposal of all paid in full finance contracts, rewritten contracts and modified contracts. Also, they are responsible to write off bad debt contracts with proper approval. The Cash Processor will report directly to the Equipment Finance Operations Manager and will also work closely with Credit Service Specialists, Credit Services Administrator and OTC Cash Application Specialists. Success will depend on having a “customer first” attitude and a willingness to learn new functions and positively contribute and meet individual and team performance.

This position is fully remote within the following states: AK, AZ, CA, CO, CT, DC, HI, ID, IL, KS, KY, ME, MA, MI, MN, NE, NV, NH, NM,NY, OR, RI, SD, TX, UT, VT, WV, WI

Essential Functions (Major Duties)

• Daily transaction processing for all customer segments and all payment types.

• Review and clean up unapplied payments.

• Notify Account Specialists of NSF payments and handle associated system charge-back of payment.

• Effectively manage transaction processing efficiency and accuracy while maintaining a positive customer service culture

• Collaborate with Credit Service Specialist, Credit Service Administrator and OTC Cash Application Specialists

• Establish rapport with other Patterson teams, build effective relationships, and share wins and successes

• Engage in and suggest continuous process improvement ideas

• Ensure that all activities are performed in the most efficient and effective manner possible

• Performs other duties as assigned.

Job Qualifications

Minimum Qualifications

• 3 plus years of progressive OTC/AR transactional processing experience

• Possesses strong interpersonal and communication skills

• Positively contribute to the OTC and Shared Services team environment

• Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail

• Analytical, with the ability to analyze and interpret large amounts of information

• Strong customer orientation

• Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

Preferred Qualifications

• Experience with ACH, cash posting, and transfer requests

Critical Competencies

Ethics & Integrity: Acts consistently and makes decisions in the organization’s best interest.

Customer Focus: Makes customers and their needs the primary focus of one’s actions.

Drive for Results: Demonstrates drive, determination, and ownership to achieve both results and success.

Technical Expertise: Demonstrates and maintains technical and professional skill or knowledge in position-related areas.

Problem Solving: Uses logic and analytical methods to identify solutions resulting in effective problem resolution.

Self-Management: Manages time and resources and balances competing demands to ensure work is completed.

Collaboration: Works effectively with others to achieve a common goal.

Environment Factors:

Office or sales environment

• Operating a computer or other office device (specify device and hours at a time/per day)

• Talking or hearing - position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information

• Reading or sight - requires frequent review of vendor contracts