What are the responsibilities and job description for the Service Manager position at Patuxent Roofing and Contracting LLC?
Job Description
Job Description
Job Summary :
This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.
Duties / Responsibilities :
- Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
- Developing service sales and growth strategy.
- Adhere to service department quality control standards.
- Work with other members of the leadership team to drive overall business strategy.
- Building the team to support financial and performance objectives.
- Implement software and IT initiatives.
- Set clear goals and objectives for the team.
- P&L responsibility for Texas Service Department.
- Lead revenue growth strategy and execution.
- Maintain awareness of market and industry trends.
- Performs other related duties as assigned.
Required Skills / Abilities :
Preferred Skills / Abilities :
Education and Experience :
Physical Requirements :
