What are the responsibilities and job description for the Fire Marketer-Colorado Springs position at Paul Davis Canada?
Job Description
Salary: $70,000-$80,000 DOE
Title: Fire Marketer
Location- Colorado Springs
Are you proactive, focused on winning, and thrive in competitive situations?
In both your personal and professional pursuits, are you incredibly driven to be the best you can be?
Is uncharted territory no problem for you?
Do you get to the other side regardless of the obstacles?
Job Duties:
Our Fire Marketers, also know as an Emergency Recovery Coordinator (ERC), generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. The ERC cooperates with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the Sales and Marketing Director.
Emergency Recovery Coordinators must possess strong interpersonal skills to build a strong rapport with the customer. They must be comfortable entering highly charged and stressful situations and have a proven ability to close sales and provide quality customer service. The ERC represents the franchise and the Paul Davis brand and give it a face. They need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC's primary responsibilities are to be professional, compassionate, courteous, positive and informative. An effective ERC must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.
To review additional information about how our Fire Marketers help our business and clients, review the information in this article:
https://pauldavis.com/blog/2020/01/22/emergency-recovery-coordinators-boost-paul-davis-customer-satisfaction/
Responsibilities:
The ERC will be an integral part of our growth throughout the Colorado Springs and Pueblo markets. This role will be a part of our marketing team.
Want to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!
Come work as an Emergency Recovery Coordinator with Paul Davis Restoration and you too can become a Difference Maker. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success. You will have to sell the services we offer and be bold about finding new opportunities.
Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
Education and Experience:
Salary: $70,000-$80,000 DOE
Title: Fire Marketer
Location- Colorado Springs
Are you proactive, focused on winning, and thrive in competitive situations?
In both your personal and professional pursuits, are you incredibly driven to be the best you can be?
Is uncharted territory no problem for you?
Do you get to the other side regardless of the obstacles?
Job Duties:
Our Fire Marketers, also know as an Emergency Recovery Coordinator (ERC), generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. The ERC cooperates with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the Sales and Marketing Director.
Emergency Recovery Coordinators must possess strong interpersonal skills to build a strong rapport with the customer. They must be comfortable entering highly charged and stressful situations and have a proven ability to close sales and provide quality customer service. The ERC represents the franchise and the Paul Davis brand and give it a face. They need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC's primary responsibilities are to be professional, compassionate, courteous, positive and informative. An effective ERC must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.
To review additional information about how our Fire Marketers help our business and clients, review the information in this article:
https://pauldavis.com/blog/2020/01/22/emergency-recovery-coordinators-boost-paul-davis-customer-satisfaction/
Responsibilities:
- Be familiar with assigned territory
- Responsible for educating the consumer on products or services and effectively articulate the use and need
- Monitors, interprets and responds to lead sources for local fires and emergencies
- Responds to all generated leads and provides feedback to the Sales and Marketing Director and local Operations Manager
- Provide emergency recovery care kits and services to the impacted property owner
- Communicate services to effected property owner
- Establish and maintain positive relationships in the local community
- Establish and maintain relationships throughout the community for board-up services
- Volunteer non-operational time to related community events
- On-call availability 24/7 to include weekends and holidays as scheduled
- Sells restoration industry products and services
- Markets the Emergency Recovery Program to local Fire and Police Departments as well as other commercial prospects
- Achieve and remain current in required certifications
- Achieve sales targets and activity objectives
- Support franchisee and franchisor organizational mission, vision and value statement.
The ERC will be an integral part of our growth throughout the Colorado Springs and Pueblo markets. This role will be a part of our marketing team.
Want to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!
Come work as an Emergency Recovery Coordinator with Paul Davis Restoration and you too can become a Difference Maker. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success. You will have to sell the services we offer and be bold about finding new opportunities.
Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
Education and Experience:
- Ability to pass a background check and drug screening.
- Valid driver's license with a good driving record.
- 2 years relevant marketing or sales experience.
- Franchise, restoration, construction/home improvement, and/or insurance industry experience ideal.
- 4-6 years experience preferred in Restoration ERC, Fire services, EMS, Medical, Construction, Insurance
- 3 Weeks of Paid Time Off
- 7 Company Paid Holidays
- 401(k) with Company Match
- Medical, Dental, Vision, Life, Supplemental, Disability Insurance Offered
Salary : $70,000 - $80,000
